YourLio AI Chatbot & Live Chat vs Ultimo: AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for YourLio AI Chatbot & Live Chat, Aug 19, 2026 for Ultimo.
The short answer
- On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Ultimo 5.0 from 1 reviews.
- Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Ultimo.
- YourLio AI Chatbot & Live Chat lists 8 features Ultimo’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cross-sell.
Head to head
- India
- United States
- Hong Kong
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 1 store, 1 team member
- · 100 conversations per month
- · AI product recommendations
- · AI training and corrections
- · Custom brand voice
- · Email support
Starter
- · 2 stores, unlimited team
- · 250 conversations per month
- · 30-day money back, no questions asked
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Email support
Growth
- · 30-day money back, no questions asked
- · 5 stores, unlimited team
- · 700 AI conversations per month
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Priority support
Pro
- · 10 stores, unlimited team
- · 2,500 conversations per month
- · 30-day money back, no questions asked
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Priority support + dedicated CSM
Smart
- · 200 knowledge sources
- · 3 custom skills & behaviors
- · 500 AI responses per month
- · AI product search in chat
- · Instagram & Messenger channels
- · Live chat takeover with alerts
Boost
- · 1,000 knowledge sources
- · 10 custom skills & behaviors
- · 2,000 AI responses per month
- · AI product search in chat
- · Auto-refresh knowledge monthly
- · Instagram & Messenger channels
Ultimo
- · 10,000 AI responses per month
- · 10,000 knowledge sources
- · 50 custom skills & behaviors
- · AI product search in chat
- · Auto-refresh knowledge daily
- · Instagram & Messenger channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers ask, hesitate and leave. YourLio answers from your live catalog, nudges the upsell and checks them out inside the chat. The same agent runs storefront chat, product page embeds, quizzes and popups, then follows up on WhatsApp, Instagram, Email and SMS with one shared memory, so buyers never repeat themselves.
Ultimo Bots gives your store an AI agent you direct in plain words: describe how it should handle shoppers, and your instructions become how it works. Have it guide shoppers to the products they ask for, collect leads the way you want, or bring you in when a conversation deserves a person.
- 24/7 AI chat. Query general/product/order info.
- Based on chat, products are recommended on the spot. Add to cart | View PDP.
- When a user is on the cart page, the AI recommends products and tries to upsell.
- User can raise a query for manual intervention if needed.
- Shape your store's AI agent with plain words. It does what you describe
- The agent understands what shoppers describe and finds matching products
- Alerts when it matters: new chats and leads via Slack, Teams, email, and more
- Learns your entire store in minutes on install: products, policies, and pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  YourLio AI Chatbot & Live Chat |  Ultimo |
|---|---|---|
| Detected stores | 109 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Not published |
| Top store countries | India, United States, Hong Kong | Not published |
Reviews
| Measure | YourLio AI Chatbot & Live Chat | Ultimo |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 38(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | YourLio AI Chatbot & Live Chat | Ultimo |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | YourLio AI Chatbot & Live Chat | Ultimo |
|---|---|---|
| Shopify category rank | #59 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 10, 2025 | Aug 7, 2026 |
| Languages | 1 | 7 |
| Developer | HELIOAI AGENTIC SYSTEMS PRIVATE LIMITED | Ultimo Bots |
FAQ
YourLio AI Chatbot & Live Chat and Ultimo: common questions
- Is YourLio AI Chatbot & Live Chat or Ultimo cheaper?
- Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Ultimo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, YourLio AI Chatbot & Live Chat or Ultimo?
- On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Ultimo 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- YourLio AI Chatbot & Live Chat lists 8 the others don’t mention, such as Agent analytics, Behavior tracking, Cross-sell, Emojis and stickers. Ultimo lists 5 the others don’t mention, such as Business hours, Chat flows, Chat window, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for YourLio AI Chatbot & Live Chat, Aug 19, 2026 for Ultimo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for YourLio AI Chatbot & Live Chat, Aug 19, 2026 for Ultimo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.