HeiChat: ChatGPT Sales Chatbot vs Shelly: AI Chatbot & FAQs
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for HeiChat, Oct 14, 2026 for Shelly.
The short answer
- On the Shopify App Store: HeiChat 4.8 from 82 reviews and Shelly 5.0 from 2 reviews.
- Only Shelly lists a free plan. Paid plans start at $29.90/month for HeiChat and $19/month for Shelly.
- HeiChat lists 11 features Shelly’s listing doesn’t mention, including Agent avatar, Business hours, Discounts.
Head to head
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 Products to recommend
- · 20 Knowledge Bases
- · 800k Free Tokens
- · Customizable Widgets
- · Mobile App
- · Switch AI Models
Pro
- · 100 Knowledge Bases
- · 10M Tokens/Month
- · 250 AI replies/month (Basic model)
- · 500 Products
Pro Plus
- · 1,000 Knowledge Bases
- · 1250 AI replies/month (Basic model)
- · 3,000 Products
- · 50M Tokens/Month
- · AI-Powered Tickets Management
- · Comprehensive marketing tools
Pro Max
- · 10000 AI replies/month (Basic model)
- · 20,000 Products
- · 3,000 Knowledge Bases
- · 400M Tokens/Month
- · All Pro Plus Features
- · Use Your Own OpenAI API Key
Free
- · 100 lifetime AI agent conversations
- · 30 days chat history
- · Fully-customizable chatbox
- · Latest Pro AI models
- · Multilingual responses
- · Unlimited customized FAQs
Starter
- · 100 AI agent conversations / month
- · 100 days chat history
- · Latest Pro AI models
- · Multilingual responses
- · Smart Proactive chat campaigns
- · Unlimited AI training with external data
Pro
- · 1000 AI agent conversations / month
- · Instant support 24/7
- · Latest Pro AI models
- · Multilingual responses
- · Smart Proactive chat campaigns
- · Unlimited AI training data, chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureA smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales.
Take all sales opportunities with Shelly AI’s 24/7 automation workflow – all time zones, all global markets. Shelly AI sales assistant instantly answers questions, recommends the right products, tracks orders, and closes sales. Automatic learning your store data plus external data training, Shelly AI converts shoppers from browsing to checkout 24/7.
- Converting general inquiries into sales.
- For "Where is my order" can be helpful in checking and responding accurately.
- Available 24/7, supports 95+ languages.including:EN、ES、ZH、FR、DE、AR、JA、RU.
- Upload PDF/TXT files to chatbot's knowledge base and train your own AI.
- AI-powered customer support with real-time product information
- Automated order tracking and status updates from Shopify data
- Customizable chatbox design with comprehensive chat analytics
- FAQ management and multilingual translation for global support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HeiChat |  Shelly |
|---|---|---|
| Detected stores | 432 | Not published |
| Net store change, 28 days | +4 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, Germany, United Kingdom | Not published |
Reviews
| Measure | HeiChat | Shelly |
|---|---|---|
| App Store rating | 4.8 ★ | 5.0 ★(ahead) |
| App Store reviews | 82(ahead) | 2 |
| New reviews, 28 days | 1 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
HeiChat and Shelly: common questions
- Is HeiChat or Shelly cheaper?
- Only Shelly lists a free plan. Paid plans start at $29.90/month for HeiChat and $19/month for Shelly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, HeiChat or Shelly?
- On the Shopify App Store: HeiChat 4.8 from 82 reviews and Shelly 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- HeiChat lists 11 the others don’t mention, such as Agent avatar, Business hours, Discounts, Greetings. Shelly lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Cart upsell, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for HeiChat, Oct 14, 2026 for Shelly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for HeiChat, Oct 14, 2026 for Shelly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.