Hastedesk: HelpDesk & AI Chat vs Talkward: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 11, 2026 for Hastedesk, Nov 10, 2026 for Talkward.
The short answer
- Both list a free plan. Paid plans start at $19/month for Hastedesk and $79/month for Talkward.
- Hastedesk lists 6 features Talkward’s listing doesn’t mention, including AI summaries, FAQs, Help center.
Head to head
Free
- · 50 AI conversations/month
- · Chat widget
- · Guided returns & exchanges
- · Knowledge base
- · Order cancellations & shipping updates
- · Shopify integration
Starter
- · 500 AI conversations/month
- · Analytics dashboard
- · Everything in free
- · Let customers attach images in convos
Pro
- · 3,000 AI conversations/month
- · Everything in free and starter
- · Lower overage rate ($0.03/conversation)
- · Unlimited seats for your team
Free
- · 1 seat, up to 50 active contacts
- · Chat widget in your storefront
- · Connect your store in one click
- · Shared inbox for web chat and email
Basic
- · Chat widget without Talkward branding
- · Everything in Free, 5 seats
- · Live visitor list
- · Saved replies, follow-ups, team chat
- · Unlimited contacts
- · WhatsApp, Instagram, Facebook and eBay
Professional
- · AI agent, 10,000 AI credits per month
- · Automations with Shopify triggers
- · Departments, API and webhooks
- · Everything in Basic, 10 seats
- · Order actions by your team or the AI
- · Orders and customer file in the inbox
Advanced
- · 3 brands and 3 AI agents
- · 30,000 AI credits per month
- · Everything in Professional, 25 seats
- · Parcel tracking, 1,000 parcels a month
- · Priority support
- · Statistics and reports
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHastedesk connects to your Shopify store and automatically handles the tasks questions your support team answers every day. It can cancel orders, recommend products, update shipping addresses, look up order status, and answer product or policy questions, all without an employee. You control exactly what it can do. Set it to handle routine requests automatically or require approval for sensitive actions.
Talkward brings chat, email, WhatsApp and social messages into one shared inbox. Connect your store and turn on the chat widget from the theme editor, no code needed. Your team sees orders, payment and shipments next to every conversation and can cancel an order, create a discount code or hold fulfillment without leaving the inbox. An AI agent answers order questions on its own. Data is hosted in the EU.
- Answers customer questions automatically using your store's knowledge base
- Cancels orders partially or fully, change the shipping address, no staff needed
- Escalates complex conversations to your team inbox instantly
- You control which actions the AI can take without approval
- Live chat in your store, turned on from the theme editor without code
- One shared inbox for chat, email, WhatsApp, Instagram and Facebook
- Orders, payment and tracking shown next to every conversation
- Cancel, refund, discount code or hold fulfillment from the inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hastedesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Hastedesk | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Hastedesk and Talkward: common questions
- Is Hastedesk or Talkward cheaper?
- Both list a free plan. Paid plans start at $19/month for Hastedesk and $79/month for Talkward. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hastedesk lists 6 the others don’t mention, such as AI summaries, FAQs, Help center, Reports. Talkward lists 6 the others don’t mention, such as Email, Multi-store, Response templates, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 11, 2026 for Hastedesk, Nov 10, 2026 for Talkward; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 11, 2026 for Hastedesk, Nov 10, 2026 for Talkward. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.