Hastedesk: HelpDesk & AI Chat vs Hushdesk: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for Hastedesk, Nov 10, 2026 for Hushdesk.
The short answer
- Both list a free plan. Paid plans start at $19/month for Hastedesk and $29/month for Hushdesk.
- Hushdesk lists 9 features Hastedesk’s listing doesn’t mention, including Analytics, Auto-assign, Contact form.
Head to head
Free
- · 50 AI conversations/month
- · Chat widget
- · Guided returns & exchanges
- · Knowledge base
- · Order cancellations & shipping updates
- · Shopify integration
Starter
- · 500 AI conversations/month
- · Analytics dashboard
- · Everything in free
- · Let customers attach images in convos
Pro
- · 3,000 AI conversations/month
- · Everything in free and starter
- · Lower overage rate ($0.03/conversation)
- · Unlimited seats for your team
Free
- · 10 AI answers a month
- · 14-day Growth trial first
- · 50 conversations a month
- · Unlimited seats
Starter
- · 100 AI answers a month
- · 500 conversations a month
- · Remove Hushdesk branding
- · Rules, SLAs and auto-assign
Growth
- · 2,000 conversations a month
- · 400 AI answers a month
- · Several Shopify stores
- · Unlimited seats
Scale
- · 1,500 AI answers a month
- · 10,000 conversations a month
- · Everything in Growth
- · Priority human support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHastedesk connects to your Shopify store and automatically handles the tasks questions your support team answers every day. It can cancel orders, recommend products, update shipping addresses, look up order status, and answer product or policy questions, all without an employee. You control exactly what it can do. Set it to handle routine requests automatically or require approval for sensitive actions.
Hushdesk is a help desk and live chat app for customer support. Email, live chat and contact forms become support tickets in one shared inbox, each with the customer's orders beside it, so your team can refund, cancel, edit an address or check parcel tracking in place. AI drafts replies from the whole conversation, and an AI chatbot can answer simple questions like order status.
- Answers customer questions automatically using your store's knowledge base
- Cancels orders partially or fully, change the shipping address, no staff needed
- Escalates complex conversations to your team inbox instantly
- You control which actions the AI can take without approval
- Refund, cancel or edit orders and see parcel tracking inside every ticket
- AI drafts replies from the whole conversation, in your store's voice
- AI chatbot answers simple questions like order status, day and night
- Live chat in your brand colours that recognises logged-in shoppers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hastedesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Hastedesk | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Hastedesk and Hushdesk: common questions
- Is Hastedesk or Hushdesk cheaper?
- Both list a free plan. Paid plans start at $19/month for Hastedesk and $29/month for Hushdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hastedesk lists 4 the others don’t mention, such as AI summaries, Customer notifications, Escalation, Multi-language. Hushdesk lists 9 the others don’t mention, such as Analytics, Auto-assign, Contact form, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for Hastedesk, Nov 10, 2026 for Hushdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for Hastedesk, Nov 10, 2026 for Hushdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.