Guide Protection + Returns vs ShipGuard: Shipping Protection
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- ShipGuard is detected on 2.9× as many Shopify stores as Guide Protection + Returns: 145 vs 50 as of Nov 9, 2026.
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and ShipGuard 4.4 from 24 reviews.
- ShipGuard lists 15 features Guide Protection + Returns’s listing doesn’t mention, including Announcement bar, Auto opt-in, Cart drawer.
Head to head
- United States
- Australia
- Canada
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Free
- · Auto-fulfillment for insurance product
- · Claim Management + Customer Claim Portal
- · Fixed, percentage & cart-value pricing
- · Fully customizable widget
- · Product exclusion
- · Unlimited Insurance orders
Standard
- · Auto-fulfillment for insurance product
- · Claim Management + Customer Claim Portal
- · Fixed, percentage & cart-value pricing
- · Fully customizable widget
- · Product exclusion
- · Translations
Plus
- · Auto-fulfillment for insurance product
- · Checkout Extension (Shopify Plus only)
- · Claim Management + Customer Claim Portal
- · Fixed, percentage & cart-value pricing
- · Fully customizable widget
- · Product exclusion + Upsell reminder
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTransform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience.
ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options.
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Define customizable shipping protection fees at checkout for customers.
- Set exclusions for specific products or variants from the insurance widget.
- Fully integrated claims management system for seamless issue resolution.
- Digital insurance fulfillment with flexible status options after purchase.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Guide Protection + Returns |  ShipGuard |
|---|---|---|
| Detected stores | 50 | 145(ahead) |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Vehicles & Parts | Apparel & Accessories, Health & Beauty, Vehicles & Parts |
| Top store countries | United States, Australia, Canada | United States, United Kingdom, Australia |
Reviews
| Measure | Guide Protection + Returns | ShipGuard |
|---|---|---|
| App Store rating | 4.8 ★(ahead) | 4.4 ★ |
| App Store reviews | 55(ahead) | 24 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Guide Protection + Returns | ShipGuard |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $9.99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Guide Protection + Returns | ShipGuard |
|---|---|---|
| Shopify category rank | #56 | #5 |
| Shopify App Charts | #12 in Returns and exchanges | #9 in Warranties and insurance |
| Built for Shopify | No | Yes |
| Launched | Oct 14, 2020 | Dec 16, 2024 |
| Languages | 1 | 1 |
| Developer | Guide Inc | WeNexus |
FAQ
Guide Protection + Returns and ShipGuard: common questions
- Which is more popular, Guide Protection + Returns or ShipGuard?
- ShipGuard is detected on 2.9× as many Shopify stores as Guide Protection + Returns: 145 vs 50 as of Nov 9, 2026.
- Which has better reviews, Guide Protection + Returns or ShipGuard?
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and ShipGuard 4.4 from 24 reviews.
- What features does each app list that the other doesn’t?
- Guide Protection + Returns lists 2 the others don’t mention, such as Priority processing, Revenue sharing. ShipGuard lists 15 the others don’t mention, such as Announcement bar, Auto opt-in, Cart drawer, Custom CSS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.