Guide Protection + Returns vs SHIPAID ‑ Shipping Guarantee
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- SHIPAID is detected on 3.3× as many Shopify stores as Guide Protection + Returns: 163 vs 50 as of Nov 9, 2026.
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and SHIPAID 4.8 from 25 reviews.
- SHIPAID lists 18 features Guide Protection + Returns’s listing doesn’t mention, including Cart drawer, Custom CSS, Custom HTML.
Head to head
- United States
- Australia
- Canada
- United States
- Australia
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Free
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTransform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience.
Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships.
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Keep the premiums you charge your customers at checkout for extra revenue
- Streamline service with branded Customer Resolution Portal for filing issues
- Manage delivery issues and decide to reship, refund, or deny with just a click
- Alleviate Order Anxiety | Custom Shipping Notifications and Tracking Portal
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Guide Protection + Returns |  SHIPAID |
|---|---|---|
| Detected stores | 50 | 163(ahead) |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Vehicles & Parts | Apparel & Accessories, Food, Beverages & Tobacco, Media |
| Top store countries | United States, Australia, Canada | United States, Australia, Canada |
Reviews
| Measure | Guide Protection + Returns | SHIPAID |
|---|---|---|
| App Store rating | 4.8 ★ | 4.8 ★ |
| App Store reviews | 55(ahead) | 25 |
| New reviews, 28 days | 0 | 0(ahead) |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Guide Protection + Returns | SHIPAID |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Guide Protection + Returns | SHIPAID |
|---|---|---|
| Shopify category rank | #56 | #362 |
| Shopify App Charts | #12 in Returns and exchanges | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 14, 2020 | Aug 5, 2022 |
| Languages | 1 | 1 |
| Developer | Guide Inc | ShipAid |
FAQ
Guide Protection + Returns and SHIPAID: common questions
- Which is more popular, Guide Protection + Returns or SHIPAID?
- SHIPAID is detected on 3.3× as many Shopify stores as Guide Protection + Returns: 163 vs 50 as of Nov 9, 2026.
- Which has better reviews, Guide Protection + Returns or SHIPAID?
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and SHIPAID 4.8 from 25 reviews.
- What features does each app list that the other doesn’t?
- Guide Protection + Returns lists 10 the others don’t mention, such as Auto-handling, Cart page, Checkout, Coverage confirmation. SHIPAID lists 18 the others don’t mention, such as Cart drawer, Custom CSS, Custom HTML, Custom rules. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.