Guide Protection + Returns vs Sam Shipping Protection Suite
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- Sam Shipping Protection Suite is detected on 4× as many Shopify stores as Guide Protection + Returns: 199 vs 50 as of Nov 9, 2026.
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and Sam Shipping Protection Suite 4.9 from 110 reviews.
- Guide Protection + Returns lists 11 features Sam Shipping Protection Suite’s listing doesn’t mention, including Auto-handling, Checkout, Checkout upsell.
Head to head
- United States
- Australia
- Canada
- United States
- Australia
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Starter
- · 50 INSURANCE ORDERS / MONTH
- · Analytics
- · Cart + Thank You widgets
- · Claim management & claim portal
- · Fixed & Percentage plans
- · Live chat support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTransform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience.
Sam lets you run your own shipping protection program, fully under your brand — no middlemen, no revenue sharing. Customers add protection at cart, checkout, or thank-you page for peace of mind against lost, damaged, or stolen orders, and extended warranties (product protection) on product pages. Full control over pricing, visibility, and claims, with automation built in. Multi-language and multi-currency supported.
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Merchants can set insurance plans with fixed amounts or percentages.
- Route insurance fees back to you and boost your conversion rate.
- Customize the price and style of insurance you want
- Customers can submit claims, and merchants view details with images and refund
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Guide Protection + Returns |  Sam Shipping Protection Suite |
|---|---|---|
| Detected stores | 50 | 199(ahead) |
| Net store change, 28 days | 0 | +11 |
| Stores added, 28 days | Not enough data | 18 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Vehicles & Parts | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Australia, Canada | United States, Australia, Canada |
Reviews
| Measure | Guide Protection + Returns | Sam Shipping Protection Suite |
|---|---|---|
| App Store rating | 4.8 ★ | 4.9 ★(ahead) |
| App Store reviews | 55 | 110(ahead) |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | 0% |
Pricing
| Measure | Guide Protection + Returns | Sam Shipping Protection Suite |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Guide Protection + Returns | Sam Shipping Protection Suite |
|---|---|---|
| Shopify category rank | #56 | #3 |
| Shopify App Charts | #12 in Returns and exchanges | #6 in Warranties and insurance |
| Built for Shopify | No | Yes |
| Launched | Oct 14, 2020 | Feb 24, 2025 |
| Languages | 1 | 1 |
| Developer | Guide Inc | ShopWil |
FAQ
Guide Protection + Returns and Sam Shipping Protection Suite: common questions
- Which is more popular, Guide Protection + Returns or Sam Shipping Protection Suite?
- Sam Shipping Protection Suite is detected on 4× as many Shopify stores as Guide Protection + Returns: 199 vs 50 as of Nov 9, 2026.
- Which has better reviews, Guide Protection + Returns or Sam Shipping Protection Suite?
- On the Shopify App Store: Guide Protection + Returns 4.8 from 55 reviews and Sam Shipping Protection Suite 4.9 from 110 reviews.
- What features does each app list that the other doesn’t?
- Guide Protection + Returns lists 11 the others don’t mention, such as Auto-handling, Checkout, Checkout upsell, Click-through rates. Sam Shipping Protection Suite lists 6 the others don’t mention, such as Cart drawer, Custom CSS, Custom rules, Custom upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.