Groundly vs Orbit: AI Shopping Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Groundly, Jul 7, 2026 for Orbit.
The short answer
- Only Groundly lists a free plan.
- Groundly lists 4 features Orbit’s listing doesn’t mention, including Chat window, FAQs, Quick replies.
Head to head
Free
- · 50 assistant replies per month
Starter
- · 1,000 replies per month
Pro
- · 10,000 replies per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureStorefront AI Chatbot adds a chat assistant to your storefront that answers shopper questions about products, shipping, and returns. It answers only from your store's real content, so it never invents prices, policies, or products. When it doesn't know, it says so and points shoppers to your team.
Orbit adds an AI chat and voice assistant to your storefront that answers shopper questions accurately, not from guesses. It replies using a live view of your product catalog and a knowledge base you control, so answers about products, shipping, returns, and orders stay correct and on-brand. Shoppers can search products, add to cart, and start checkout right inside the conversation.
- Answers shopper questions from your real products, pages, and policies
- Gives accurate prices and stock by searching your live catalog
- Adds a chat widget to your storefront from the theme editor, no code
- Shows conversation history and the questions it couldn't answer
- AI chat assistant that answers shopper questions from your live catalog
- Optional real-time voice assistant for hands-free shopping
- Search products, add to cart, and start checkout inside the chat
- Custom knowledge base for your FAQs, shipping, and return policies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Groundly |  Orbit |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Groundly | Orbit |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Groundly and Orbit: common questions
- Is Groundly or Orbit cheaper?
- Only Groundly lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Groundly lists 4 the others don’t mention, such as Chat window, FAQs, Quick replies, Welcome messages. Orbit lists 4 the others don’t mention, such as Chat buttons, Greetings, Order updates, Voice support. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Groundly, Jul 7, 2026 for Orbit; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Groundly, Jul 7, 2026 for Orbit. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.