Gravio: AI Chatbot & Live Chat vs Nitro Pulse
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Gravio, Apr 1, 2026 for Nitro Pulse.
The short answer
- Only Gravio lists a free plan.
- Gravio lists 13 features Nitro Pulse’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 20 conversations
- · Faqs
- · Info agent
- · Product agent
Small Business
- · 100 conversations
- · Discount
- · Faqs
- · Info agent
- · Product agent
Business
- · 500 conversations
- · Customer info agent
- · Discount agent
- · Help desk
- · Order agent
- · Product agent
Enterprise
- · 1000 conversations
- · All In Business plan
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureGravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses.
Nitro Pulse is an AI-powered conversational layer for Shopify stores that helps bridge the gap between customer intent and action. It enables brands to assist shoppers in real time with product discovery, order status, coupons, and support queries through natural conversations.
- Multilingual AI Agents
- Smart Intent Recognition
- Context-Aware Conversations
- Identify and engage shoppers with real-time AI conversations based on intent.
- Resolve customer queries, product discovery, and order tracking.
- Switch seamlessly from AI to human agents with full conversation context.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Gravio |  Nitro Pulse |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Gravio | Nitro Pulse |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 9 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Gravio | Nitro Pulse |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Gravio | Nitro Pulse |
|---|---|---|
| Shopify category rank | #294 | #108 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 7, 2025 | Apr 1, 2026 |
| Languages | 1 | 1 |
| Developer | Gravio | Nitro Commerce |
FAQ
Gravio and Nitro Pulse: common questions
- Is Gravio or Nitro Pulse cheaper?
- Only Gravio lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Gravio lists 13 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Gravio, Apr 1, 2026 for Nitro Pulse; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Gravio, Apr 1, 2026 for Nitro Pulse. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.