Gravio: AI Chatbot & Live Chat vs Nexvio AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Gravio, Oct 13, 2026 for Nexvio AI.
The short answer
- Both list a free plan. Paid plans start at $19/month for Gravio and $24/month for Nexvio AI.
- Gravio lists 8 features Nexvio AI’s listing doesn’t mention, including Agent analytics, Agent avatar, Chat buttons.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 20 conversations
- · Faqs
- · Info agent
- · Product agent
Small Business
- · 100 conversations
- · Discount
- · Faqs
- · Info agent
- · Product agent
Business
- · 500 conversations
- · Customer info agent
- · Discount agent
- · Help desk
- · Order agent
- · Product agent
Enterprise
- · 1000 conversations
- · All In Business plan
Hobbyist
- · 1 AI Chatbot
- · 1 custom instructions
- · 200 contacts storage
- · Upto 300 responses/month
Starter
- · 1 AI Chatbot
- · 5 custom instructions
- · 5,000 contacts storage
- · Upto 2k responses/month
Pro
- · 10 custom instructions
- · 5 AI Chatbots
- · 50,000 contacts storage
- · API Access (Rate limit)
- · Upto 3k responses/month
Unlimited
- · 1,00,000 contacts storage
- · 25 AI Chatbots
- · API Access (No Rate limit)
- · Real Human Agent for Moderation
- · Unlimited custom instructions
- · Upto 5k responses/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureGravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses.
Nexvio AI adds a live chat bubble to your Shopify store, enabling real-time support with AI-powered responses. It helps customers get instant answers about products, orders, and discounts, improving engagement and reducing manual workload. With seamless integration, your store can offer 24/7 assistance, enhance customer satisfaction, and drive more sales, without extra effort.
- Multilingual AI Agents
- Smart Intent Recognition
- Context-Aware Conversations
- Live AI chat bubble for instant product and order support
- 24/7 automated customer assistance without extra staff
- Real-time answers on shipping, and availability using personalized store data.
- Reduce repetitive questions with smart automated replies.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Gravio |  Nexvio AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Gravio | Nexvio AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 9 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Gravio and Nexvio AI: common questions
- Is Gravio or Nexvio AI cheaper?
- Both list a free plan. Paid plans start at $19/month for Gravio and $24/month for Nexvio AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Gravio lists 8 the others don’t mention, such as Agent analytics, Agent avatar, Chat buttons, Color and font. Nexvio AI lists 3 the others don’t mention, such as Behavior tracking, Chat window, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Gravio, Oct 13, 2026 for Nexvio AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Gravio, Oct 13, 2026 for Nexvio AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.