goodChatBot: AI Chatbot vs PoetAI ‑ AI Knowledge Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 26, 2026 for goodChatBot, Oct 13, 2026 for PoetAI.
The short answer
- Only goodChatBot lists a free plan. Paid plans start at $100/month for goodChatBot and $9/month for PoetAI.
- goodChatBot lists 9 features PoetAI’s listing doesn’t mention, including Chat assignment, Customer notifications, Encryption.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI replies per month
- · Assign chats & customize chat widget
- · Cart, checkout, orders & returns help
- · Custom AI instructions and chat flows
- · Multilingual chat & 7-day chat history
- · Test features from higher plans
Silver
- · 10,000 AI replies per month
- · 12-month chat history
- · All Free features included
- · Analytics, insights & reports
- · Connect up to 2 supported Shopify apps
- · Email Support
Silver Plus
- · 3 months post-launch AI optimization
- · All Silver features included
- · Assisted AI tool configuration
- · Assisted AI training using your content
- · Assisted chatbot setup by our team
- · Priority support
Gold
- · 20,000 AI replies per month
- · 24-month chat history
- · All Silver features included
- · Connect up to 4 supported Shopify apps
Special Plan
- · Advanced AI feature
- · RAG
- · Unlimited responses
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuregoodChatBot is an AI chatbot for Shopify stores that answers product and support questions using store data, data from Shopify Apps, connected tools, merchant instructions, and historical support conversations. Unlike generic AI chatbots, goodChatBot is customized and trained for each store to deliver more accurate, business-specific responses.
AI Chatbot helps merchants automate customer support using AI trained on store content. It answers common questions, assists customers in finding products, and reduces repetitive support tasks. The app improves response time and helps customers navigate the store more efficiently. It is easy to install and requires no technical setup.
- Answer questions using store data, Shopify apps, support history & documents
- Recommend products, answer policy questions, add to cart, order status & returns
- Connect Shopify apps and third-party tools; follow custom instructions and flows
- Support customer conversations across 60+ languages
- Uses AI with retrieval-based responses (RAG) from your store content
- Answers customer questions using product and store information
- Provides relevant product suggestions during conversations
- Responds quickly to customer queries at any time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  goodChatBot |  PoetAI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | goodChatBot | PoetAI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 4 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | goodChatBot | PoetAI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $100/month | $9/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | goodChatBot | PoetAI |
|---|---|---|
| Shopify category rank | #186(ahead) | #921 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 25, 2026 | Jun 3, 2026 |
| Languages | 1 | 1 |
| Developer | Automatikly Business Pvt Ltd | Webtop |
FAQ
goodChatBot and PoetAI: common questions
- Is goodChatBot or PoetAI cheaper?
- Only goodChatBot lists a free plan. Paid plans start at $100/month for goodChatBot and $9/month for PoetAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- goodChatBot lists 9 the others don’t mention, such as Chat assignment, Customer notifications, Encryption, Escalation. PoetAI lists 6 the others don’t mention, such as Chat buttons, Chat window, COD verification, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 26, 2026 for goodChatBot, Oct 13, 2026 for PoetAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 26, 2026 for goodChatBot, Oct 13, 2026 for PoetAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.