GA: Whatsapp Chat Widget vs PlainChat: WhatsApp Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 1, 2026 for GA, Apr 6, 2026 for PlainChat.
The short answer
- On the Shopify App Store: GA 4.9 from 10 reviews and PlainChat 5.0 from 1 reviews.
- GA lists 7 features PlainChat’s listing doesn’t mention, including Chat buttons, Chat flows, Chat window.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureImprove communication and customer service by integrating a WhatsApp chat button into your website. This powerful chat WhatsApp tool lets visitors connect with you instantly, and get quick responses. Add a customizable WhatsApp button to your site and stay accessible anytime, even on mobile. Manage conversations from any device and deliver seamless WhatsApp chat support.
Add a floating WhatsApp chat widget to your online store. With this widget, customers can easily connect with your support team directly on WhatsApp, making communication quick and convenient. The app is simple to set up, allowing you to customize the widget to match your store’s branding. You can enhance customer satisfaction and build stronger relationships by providing real-time support through WhatsApp.
- Add a branded, floating WhatsApp chat widget to any page.
- Chat with visitors instantly through WhatsApp live chat for faster conversions.
- Provide a smooth, real-time communication flow with WhatsApp live.
- Stay accessible around the clock with a dedicated WhatsApp support link.
- Easy Setup: Add the WhatsApp chat widget to your store in just a few clicks.
- Customizable: Adjust the look and feel of the widget to match your store
- Convenient: Customers don't have to deal with email threads or support portals
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  GA |  PlainChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | GA | PlainChat |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 10(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
GA and PlainChat: common questions
- Which has better reviews, GA or PlainChat?
- On the Shopify App Store: GA 4.9 from 10 reviews and PlainChat 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- GA lists 7 the others don’t mention, such as Chat buttons, Chat flows, Chat window, Color and font. PlainChat lists 2 the others don’t mention, such as Emojis and stickers, Quick replies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 1, 2026 for GA, Apr 6, 2026 for PlainChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 1, 2026 for GA, Apr 6, 2026 for PlainChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.