Frontkick vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Frontkick, Oct 13, 2026 for Merchant AI.
The short answer
- On the Shopify App Store: Frontkick 5.0 from 3 reviews and Merchant AI 5.0 from 1 reviews.
- Only Merchant AI lists a free plan.
- Merchant AI lists 6 features Frontkick’s listing doesn’t mention, including Agent avatar, Cart recovery, Chat window.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFrontkick adds an AI shopping assistant to your storefront. Shoppers can ask product questions, view product suggestions, add selected items to cart, and get information about shipping, payments, returns, and store policies. Merchants can customize the assistant, add store information, and manage how it appears in the storefront.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- AI chat for product and store questions
- Helps shoppers compare products faster
- Answers shipping, returns, and policy questions
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Frontkick |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Frontkick | Merchant AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Frontkick | Merchant AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $25/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Frontkick | Merchant AI |
|---|---|---|
| Shopify category rank | #276(ahead) | #675 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | Vaitstack | Cross Digital Ltd |
FAQ
Frontkick and Merchant AI: common questions
- Is Frontkick or Merchant AI cheaper?
- Only Merchant AI lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Frontkick or Merchant AI?
- On the Shopify App Store: Frontkick 5.0 from 3 reviews and Merchant AI 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Frontkick lists 3 the others don’t mention, such as Color and font, Discounts, Multi-language. Merchant AI lists 6 the others don’t mention, such as Agent avatar, Cart recovery, Chat window, File upload. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Frontkick, Oct 13, 2026 for Merchant AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Frontkick, Oct 13, 2026 for Merchant AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.