Formilla Live Chat + Chatbot vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 19× as many Shopify stores as Formilla Live Chat + Chatbot: 1,331 vs 70 as of Nov 8, 2026.
- On the Shopify App Store: Formilla Live Chat + Chatbot 5.0 from 21 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $17.49/month for Formilla Live Chat + Chatbot and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 28 features Formilla Live Chat + Chatbot’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Live chat with visitors in real-time.
- United States
- United Kingdom
- Canada
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chat Agent
- · Banned Visitors*
- · Canned Messages*
- · Custom Branding + Language
- · Marketing Popups*
- · Mobile apps for iPhone/Android
Premium
- · 3rd Party Integrations
- · A.I. Chatbots*
- · Automatic Chat Popups
- · Chat Departments
- · Custom Schedule
- · Everything in Free and:
Professional
- · 2 Chat Agents
- · A.I. Chatbots*
- · Everything in Premium and:
- · File Sharing
- · Marketing Popups*
- · Real-time Visitor Monitoring
Enterprise
- · A.I. Chatbots*
- · AI Insights & Reporting
- · AI Setup & Training
- · Advanced Integrations
- · Custom Implementation
- · Dedicated Onboarding
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFormilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- See visitors on your site in real-time and request to chat right from our app.
- Enable a chatbot to qualify leads 24/7 and market your products automatically.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Formilla Live Chat + Chatbot |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 70 | 1,331(ahead) |
| Net store change, 28 days | −1 | +27 |
| Stores added, 28 days | Not enough data | 52 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Apparel & Accessories, Home & Garden, Electronics | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, United Kingdom, Canada | United States, United Kingdom, Italy |
Reviews
| Measure | Formilla Live Chat + Chatbot | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 21 | 209(ahead) |
| New reviews, 28 days | 0 | 2(ahead) |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Formilla Live Chat + Chatbot | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $17.49/month(ahead) | $80/month |
| Longest free trial | 15 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Formilla Live Chat + Chatbot | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #334 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Jun 3, 2014 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Formilla.com | ZIPCHAT INC |
FAQ
Formilla Live Chat + Chatbot and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, Formilla Live Chat + Chatbot or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 19× as many Shopify stores as Formilla Live Chat + Chatbot: 1,331 vs 70 as of Nov 8, 2026.
- Is Formilla Live Chat + Chatbot or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $17.49/month for Formilla Live Chat + Chatbot and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Formilla Live Chat + Chatbot or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Formilla Live Chat + Chatbot 5.0 from 21 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Zipchat AI Chatbot & Live Chat lists 28 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.