Formilla Live Chat + Chatbot vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- tawk.to Live Chat is detected on 58× as many Shopify stores as Formilla Live Chat + Chatbot: 4,081 vs 70 as of Nov 8, 2026.
- On the Shopify App Store: Formilla Live Chat + Chatbot 5.0 from 21 reviews and tawk.to Live Chat 3.6 from 89 reviews.
- Only Formilla Live Chat + Chatbot lists a free plan.
Head to head
Live chat with visitors in real-time.
Free Messaging App to Monitor & Chat with site Visitors
- United States
- United Kingdom
- Canada
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chat Agent
- · Banned Visitors*
- · Canned Messages*
- · Custom Branding + Language
- · Marketing Popups*
- · Mobile apps for iPhone/Android
Premium
- · 3rd Party Integrations
- · A.I. Chatbots*
- · Automatic Chat Popups
- · Chat Departments
- · Custom Schedule
- · Everything in Free and:
Professional
- · 2 Chat Agents
- · A.I. Chatbots*
- · Everything in Premium and:
- · File Sharing
- · Marketing Popups*
- · Real-time Visitor Monitoring
Enterprise
- · A.I. Chatbots*
- · AI Insights & Reporting
- · AI Setup & Training
- · Advanced Integrations
- · Custom Implementation
- · Dedicated Onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFormilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- See visitors on your site in real-time and request to chat right from our app.
- Enable a chatbot to qualify leads 24/7 and market your products automatically.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Formilla Live Chat + Chatbot |  tawk.to Live Chat |
|---|---|---|
| Detected stores | 70 | 4,081(ahead) |
| Net store change, 28 days | −1 | −23 |
| Stores added, 28 days | Not enough data | 43 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Apparel & Accessories, Home & Garden, Electronics | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | United States, United Kingdom, Canada | United States, United Kingdom, Canada |
Reviews
| Measure | Formilla Live Chat + Chatbot | tawk.to Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 3.6 ★ |
| App Store reviews | 21 | 89(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Formilla Live Chat + Chatbot | tawk.to Live Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $17.49/month | No monthly plan listed |
| Longest free trial | 15 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Formilla Live Chat + Chatbot | tawk.to Live Chat |
|---|---|---|
| Shopify category rank | #334 | #172(ahead) |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | Jun 3, 2014 | Nov 16, 2015 |
| Languages | 1 | 1 |
| Developer | Formilla.com | tawk.to |
FAQ
Formilla Live Chat + Chatbot and tawk.to Live Chat: common questions
- Which is more popular, Formilla Live Chat + Chatbot or tawk.to Live Chat?
- tawk.to Live Chat is detected on 58× as many Shopify stores as Formilla Live Chat + Chatbot: 4,081 vs 70 as of Nov 8, 2026.
- Is Formilla Live Chat + Chatbot or tawk.to Live Chat cheaper?
- Only Formilla Live Chat + Chatbot lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Formilla Live Chat + Chatbot or tawk.to Live Chat?
- On the Shopify App Store: Formilla Live Chat + Chatbot 5.0 from 21 reviews and tawk.to Live Chat 3.6 from 89 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.