Flows vs Smart AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Flows, Oct 19, 2026 for Smart AI Chatbot & Live Chat.
The short answer
- Both list a free plan. Paid plans start at $29/month for Flows and $6/month for Smart AI Chatbot & Live Chat.
- Flows lists 7 features Smart AI Chatbot & Live Chat’s listing doesn’t mention, including Business hours, Customer insights, Email chat.
Head to head
Pay as you go
- · About 150 chat messages a month
- · Add funds from $10 any time
- · Answers from your products and policies
- · Order tracking and virtual try-on
- · Product cards, cart and checkout
- · Your colours, fonts and look
Lite
- · AI chat on every page of your store
- · About 500 chat messages a month
- · Add funds from $10 any time
- · Answers from your products and policies
- · Order tracking and virtual try-on
- · Product cards, cart and checkout
Pro
- · AI chat on every page of your store
- · About 1,800 chat messages a month
- · Add funds from $10 any time
- · Answers from your products and policies
- · Order tracking and virtual try-on
- · Product cards, cart and checkout
Scale
- · AI chat on every page of your store
- · About 5,800 chat messages a month
- · Add funds from $10 any time
- · Answers from your products and policies
- · Order tracking and virtual try-on
- · Product cards, cart and checkout
Free
- · 5 custom topics and 5 discounts
- · 50 AI replies per month
- · AI learns 10 pages and 10 blogs
- · AI learns up to 50 products
- · Auto-sync store data on install
- · Chat history and analytics
Essential
- · 10 custom topics and 10 discounts
- · AI learns 20 pages and 20 blogs
- · AI learns up to 100 products
- · Auto-sync store data on install
- · Chat history and analytics
- · Order tracking in chat
Grow
- · 20 custom topics
- · 24/7 support
- · 25 offers and discounts
- · AI learns 50 pages and 50 blogs
- · AI learns up to 1,000 products
- · Everything in Essential
Pro
- · 24/7 priority support
- · 50 custom topics
- · 50 discounts handled
- · AI learns 100 pages and 150 blogs
- · AI learns up to 5,000 products
- · Everything in Grow
Enterprise
- · 200 custom topics
- · 24/7 VIP support
- · Everything in Pro
- · Smart AI follow-up
- · Unlimited blogs and discounts
- · Unlimited products and pages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers leave when they can't find the right product or a quick answer. Flows adds an AI chat to every page of your store that answers from your products, sizes, stock and policies. The chat shows matching products as cards with prices and sizes, adds them to the cart and sends shoppers to your Shopify checkout. After they buy, shoppers ask the same chat where their order is.
Smart Chatbot Assistant / AI-powered chatbot that helps customers by answering questions and guiding them through your entire Shopify store. It understands and responds using data from your products, pages, blogs, policies, and discounts. This reduces repetitive support tasks and improves the shopping experience through natural, conversational support.
- An AI chat that answers from your products, sizes, stock and policies
- Product cards with prices and sizes, added to the cart in one tap
- Shoppers buy through your own Shopify checkout
- Order tracking in the chat, with the carrier and tracking link
- AI assistant answers using product, page, blog, and policy data
- Helps customers discover info across your entire store content
- Supports discount-related queries in real-time conversations
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Smart AI Chatbot & Live Chat | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Smart AI Chatbot & Live Chat | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Smart AI Chatbot & Live Chat | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $6/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 5 |
Listing
| Measure | Smart AI Chatbot & Live Chat | |
|---|---|---|
| Shopify category rank | Not enough data | #779 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 6, 2026 | Aug 21, 2025 |
| Languages | 1 | 1 |
| Developer | Flows | Smart Solutions |
FAQ
Flows and Smart AI Chatbot & Live Chat: common questions
- Is Flows or Smart AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $29/month for Flows and $6/month for Smart AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Flows lists 7 the others don’t mention, such as Business hours, Customer insights, Email chat, File upload. Smart AI Chatbot & Live Chat lists 2 the others don’t mention, such as Cross-sell, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Flows, Oct 19, 2026 for Smart AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Flows, Oct 19, 2026 for Smart AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.