Fetchply AI Chatbot Live Chat vs Ultimo: AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Aug 19, 2026 for Ultimo.
The short answer
- On the Shopify App Store: Fetchply AI Chatbot Live Chat 5.0 from 3 reviews and Ultimo 5.0 from 1 reviews.
- Only Fetchply AI Chatbot Live Chat lists a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $29/month for Ultimo.
- Ultimo lists 10 features Fetchply AI Chatbot Live Chat’s listing doesn’t mention, including Business hours, Chat flows, Chat window.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · 200 AI Replies/month
- · AI order tracking
- · Lead capture
- · Lead capture
- · Unlimited Messages
- · Up to 400 products or 10 MB data
Starter
- · 5500 AI Replies/month
- · AI shopping assistant
- · Conversation logs
- · Standard AI model
- · Standard support
- · Unlimited Messages
Pro
- · 15,000 AI Replies/month
- · AI order tracking
- · AI replies on social channels
- · Everything in Starter
- · MCP Server
- · Priority support
Business
- · 28,000 AI Replies/month
- · All channels & integrations
- · Dedicated support
- · Everything in Pro
- · Pro AI model for higher accuracy
- · Up to 15,000 products or 500 MB data
Smart
- · 200 knowledge sources
- · 3 custom skills & behaviors
- · 500 AI responses per month
- · AI product search in chat
- · Instagram & Messenger channels
- · Live chat takeover with alerts
Boost
- · 1,000 knowledge sources
- · 10 custom skills & behaviors
- · 2,000 AI responses per month
- · AI product search in chat
- · Auto-refresh knowledge monthly
- · Instagram & Messenger channels
Ultimo
- · 10,000 AI responses per month
- · 10,000 knowledge sources
- · 50 custom skills & behaviors
- · AI product search in chat
- · Auto-refresh knowledge daily
- · Instagram & Messenger channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFetchply turns your store pages, product catalog, policies, and help content into an AI chat agent for your storefront. The agent answers shopper questions around the clock, recommends products, helps with order questions, captures leads, and hands the conversation to your team when a person is needed.
Ultimo Bots gives your store an AI agent you direct in plain words: describe how it should handle shoppers, and your instructions become how it works. Have it guide shoppers to the products they ask for, collect leads the way you want, or bring you in when a conversation deserves a person.
- AI chat answers based on your store content and policies
- Product catalog and order lookup for customer questions
- Conversation inbox with lead capture and human handoff
- Analytics show top questions and unanswered requests
- Shape your store's AI agent with plain words. It does what you describe
- The agent understands what shoppers describe and finds matching products
- Alerts when it matters: new chats and leads via Slack, Teams, email, and more
- Learns your entire store in minutes on install: products, policies, and pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fetchply AI Chatbot Live Chat |  Ultimo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fetchply AI Chatbot Live Chat | Ultimo |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fetchply AI Chatbot Live Chat | Ultimo |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $18/month(ahead) | $29/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Fetchply AI Chatbot Live Chat | Ultimo |
|---|---|---|
| Shopify category rank | #224 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 29, 2026 | Aug 7, 2026 |
| Languages | 1 | 7 |
| Developer | Rana Haroon | Ultimo Bots |
FAQ
Fetchply AI Chatbot Live Chat and Ultimo: common questions
- Is Fetchply AI Chatbot Live Chat or Ultimo cheaper?
- Only Fetchply AI Chatbot Live Chat lists a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $29/month for Ultimo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Fetchply AI Chatbot Live Chat or Ultimo?
- On the Shopify App Store: Fetchply AI Chatbot Live Chat 5.0 from 3 reviews and Ultimo 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Fetchply AI Chatbot Live Chat lists 4 the others don’t mention, such as Agent analytics, Chat assignment, Order updates, Send transcript. Ultimo lists 10 the others don’t mention, such as Business hours, Chat flows, Chat window, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Aug 19, 2026 for Ultimo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Aug 19, 2026 for Ultimo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.