Fetchply AI Chatbot Live Chat vs Groundly
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Groundly.
The short answer
- Both list a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $9.99/month for Groundly.
- Fetchply AI Chatbot Live Chat lists 7 features Groundly’s listing doesn’t mention, including Agent analytics, Agent avatar, Chat assignment.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · 200 AI Replies/month
- · AI order tracking
- · Lead capture
- · Lead capture
- · Unlimited Messages
- · Up to 400 products or 10 MB data
Starter
- · 5500 AI Replies/month
- · AI shopping assistant
- · Conversation logs
- · Standard AI model
- · Standard support
- · Unlimited Messages
Pro
- · 15,000 AI Replies/month
- · AI order tracking
- · AI replies on social channels
- · Everything in Starter
- · MCP Server
- · Priority support
Business
- · 28,000 AI Replies/month
- · All channels & integrations
- · Dedicated support
- · Everything in Pro
- · Pro AI model for higher accuracy
- · Up to 15,000 products or 500 MB data
Free
- · 50 assistant replies per month
Starter
- · 1,000 replies per month
Pro
- · 10,000 replies per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFetchply turns your store pages, product catalog, policies, and help content into an AI chat agent for your storefront. The agent answers shopper questions around the clock, recommends products, helps with order questions, captures leads, and hands the conversation to your team when a person is needed.
Storefront AI Chatbot adds a chat assistant to your storefront that answers shopper questions about products, shipping, and returns. It answers only from your store's real content, so it never invents prices, policies, or products. When it doesn't know, it says so and points shoppers to your team.
- AI chat answers based on your store content and policies
- Product catalog and order lookup for customer questions
- Conversation inbox with lead capture and human handoff
- Analytics show top questions and unanswered requests
- Answers shopper questions from your real products, pages, and policies
- Gives accurate prices and stock by searching your live catalog
- Adds a chat widget to your storefront from the theme editor, no code
- Shows conversation history and the questions it couldn't answer
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fetchply AI Chatbot Live Chat |  Groundly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fetchply AI Chatbot Live Chat | Groundly |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 4 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fetchply AI Chatbot Live Chat | Groundly |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $18/month | $9.99/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Fetchply AI Chatbot Live Chat | Groundly |
|---|---|---|
| Shopify category rank | #182(ahead) | #608 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 29, 2026 | Sep 17, 2026 |
| Languages | 1 | 1 |
| Developer | Rana Haroon | Chic and Unique |
FAQ
Fetchply AI Chatbot Live Chat and Groundly: common questions
- Is Fetchply AI Chatbot Live Chat or Groundly cheaper?
- Both list a free plan. Paid plans start at $18/month for Fetchply AI Chatbot Live Chat and $9.99/month for Groundly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Fetchply AI Chatbot Live Chat lists 7 the others don’t mention, such as Agent analytics, Agent avatar, Chat assignment, Chat buttons. Groundly lists 1 the others don’t mention, such as Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Groundly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 1, 2026 for Fetchply AI Chatbot Live Chat, Oct 13, 2026 for Groundly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.