Fastrr Assist vs Shelly: AI Chatbot & FAQs
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 19, 2026 for Fastrr Assist, Oct 14, 2026 for Shelly.
The short answer
- Only Shelly lists a free plan. Paid plans start at $109/month for Fastrr Assist and $19/month for Shelly.
- Fastrr Assist lists 29 features Shelly’s listing doesn’t mention, including Agent avatar, Business hours, Cart recovery.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Growth
Business
Free
- · 100 lifetime AI agent conversations
- · 30 days chat history
- · Fully-customizable chatbox
- · Latest Pro AI models
- · Multilingual responses
- · Unlimited customized FAQs
Starter
- · 100 AI agent conversations / month
- · 100 days chat history
- · Latest Pro AI models
- · Multilingual responses
- · Smart Proactive chat campaigns
- · Unlimited AI training with external data
Pro
- · 1000 AI agent conversations / month
- · Instant support 24/7
- · Latest Pro AI models
- · Multilingual responses
- · Smart Proactive chat campaigns
- · Unlimited AI training data, chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEVA is your store's AI sales and support assistant powered by Shiprocket. It engages every visitor, answers product queries, and resolves order tracking questions instantly, 24/7 without a support agent. EVA's Inbox turns thousands of shopper conversations into clear revenue signals: out-of-stock demand, lost pincodes, revenue blockers, and unanswered safety questions ranked by revenue at risk.
Take all sales opportunities with Shelly AI’s 24/7 automation workflow – all time zones, all global markets. Shelly AI sales assistant instantly answers questions, recommends the right products, tracks orders, and closes sales. Automatic learning your store data plus external data training, Shelly AI converts shoppers from browsing to checkout 24/7.
- 24/7 AI Sales Assistant - Guides visitors from browse to checkout, always on.
- Instant Order Tracking - Real-time WISMO via order ID or phone. Zero tickets.
- Revenue Intelligence Inbox - See what's blocking sales, ranked by rupees lost.
- Brand-Native Widget - Match your store's look and tone. No code, no dev needed.
- AI-powered customer support with real-time product information
- Automated order tracking and status updates from Shopify data
- Customizable chatbox design with comprehensive chat analytics
- FAQ management and multilingual translation for global support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fastrr Assist |  Shelly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fastrr Assist | Shelly |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fastrr Assist | Shelly |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $109/month | $19/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Fastrr Assist | Shelly |
|---|---|---|
| Shopify category rank | #817 | #377(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 17, 2026 | Aug 20, 2025 |
| Languages | 14 | 1 |
| Developer | Shiprocket | Trump Tech |
FAQ
Fastrr Assist and Shelly: common questions
- Is Fastrr Assist or Shelly cheaper?
- Only Shelly lists a free plan. Paid plans start at $109/month for Fastrr Assist and $19/month for Shelly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Fastrr Assist lists 29 the others don’t mention, such as Agent avatar, Business hours, Cart recovery, Chat flows. Shelly lists 4 the others don’t mention, such as Cart upsell, Email chat, Multi-currency, One-click add-ons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 19, 2026 for Fastrr Assist, Oct 14, 2026 for Shelly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 19, 2026 for Fastrr Assist, Oct 14, 2026 for Shelly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.