Farnsla ‑ Chatbot AI vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Support Board.
The short answer
- Only Farnsla lists a free plan. Paid plans start at $20/month for Farnsla and $5/month for Support Board.
- Support Board lists 23 features Farnsla’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 customer messages/month
- · Chat analytics
- · Chat history & transcripts
- · Define tone, policies, FAQs, brand info
- · Free Direct Messaging & AI handover
- · Secure order status lookup, instantly
Basic
- · 300 customer messages/month
- · All Free plan features included
Starter
- · 800 customer messages/month
- · All Free plan features included
- · Most Popular
Growth
- · 1,500 customer messages/month
- · All Free plan features included
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFarnsla gives your Shopify store a free customer messaging widget, so shoppers can contact your team directly through WhatsApp, LINE or another supported messaging app. Direct Messaging is free and connects customers to your team without an AI response. You can also turn on the AI Assistant whenever you need it. Farnsla can answer common questions 24/7 and direct customers to your team when a person is needed.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- Install our Shopify AI Chat widget — no code needed.
- Merchants can customize tone, set policies, add FAQs, and upload brand context.
- Auto-sync your product knowledge to power accurate recommendations.
- Let customers check their order status securely.
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Farnsla |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Farnsla | Support Board |
|---|---|---|
| App Store rating | Not published | 1.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Farnsla | Support Board |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $20/month | $5/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Farnsla | Support Board |
|---|---|---|
| Shopify category rank | #314(ahead) | #408 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 19, 2026 | Nov 26, 2024 |
| Languages | 1 | 48 |
| Developer | Farnsla | Schiocco LTD |
FAQ
Farnsla and Support Board: common questions
- Is Farnsla or Support Board cheaper?
- Only Farnsla lists a free plan. Paid plans start at $20/month for Farnsla and $5/month for Support Board. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Farnsla lists 4 the others don’t mention, such as FAQs, Greetings, Product recommendations, Upsell. Support Board lists 23 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Support Board; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Support Board. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.