Farnsla ‑ Chatbot AI vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Shopify Inbox.
The short answer
- Only Farnsla lists a free plan.
- Shopify Inbox lists 15 features Farnsla’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 customer messages/month
- · Chat analytics
- · Chat history & transcripts
- · Define tone, policies, FAQs, brand info
- · Free Direct Messaging & AI handover
- · Secure order status lookup, instantly
Basic
- · 300 customer messages/month
- · All Free plan features included
Starter
- · 800 customer messages/month
- · All Free plan features included
- · Most Popular
Growth
- · 1,500 customer messages/month
- · All Free plan features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFarnsla gives your Shopify store a free customer messaging widget, so shoppers can contact your team directly through WhatsApp, LINE or another supported messaging app. Direct Messaging is free and connects customers to your team without an AI response. You can also turn on the AI Assistant whenever you need it. Farnsla can answer common questions 24/7 and direct customers to your team when a person is needed.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- Install our Shopify AI Chat widget — no code needed.
- Merchants can customize tone, set policies, add FAQs, and upload brand context.
- Auto-sync your product knowledge to power accurate recommendations.
- Let customers check their order status securely.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Farnsla |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 241,662 |
| Net store change, 28 days | 0 | +4,060 |
| Stores added, 28 days | Not enough data | 5,428 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Farnsla | Shopify Inbox |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 5,819 |
| New reviews, 28 days | Not enough data | 9 |
| Reviewers a year or more in | Not enough data | 50% |
Pricing
| Measure | Farnsla | Shopify Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $20/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Farnsla | Shopify Inbox |
|---|---|---|
| Shopify category rank | #314 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 19, 2026 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | Farnsla | Shopify |
FAQ
Farnsla and Shopify Inbox: common questions
- Is Farnsla or Shopify Inbox cheaper?
- Only Farnsla lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Farnsla lists 2 the others don’t mention, such as AI chatbots, Upsell. Shopify Inbox lists 15 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Farnsla, Nov 9, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.