Trusted Help Center & FAQ vs Simple FAQs
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for Simple FAQs.
The short answer
- Both list a free plan. Paid plans start at $4.99/month for Trusted Help Center & FAQ and $4.99/month for Simple FAQs.
- Trusted Help Center & FAQ lists 7 features Simple FAQs’s listing doesn’t mention, including Custom font and color, Mobile responsive, Product page.
Head to head
Fully customizable & FREE FAQ + FAQ on product or custom pages
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
- · Easy to use
- · Fully customizable design
- · Main FAQ in a separate URL
- · Mobile responsive
- · Prepared FAQ templates
- · SEO friendly FAQ's
Monthly
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · SEO friendly
Yearly
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · SEO friendly
Lifetime
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · One time payment
Free
- · Accordion, tabs, and list modes
- · Assign FAQs to any page
- · JSON-LD schema for SEO
- · Up to 5 groups and 25 questions
Starter
- · Analytics dashboard
- · CSV import and export
- · Search functionality for customers
- · Up to 20 groups and 100 questions
Pro
- · Deflection tracking
- · Full analytics with export
- · Multi-language support (180+ languages)
- · Unlimited groups and questions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFAQ help center page is fully customizable meaning you can adjust various aspects like font size, color, style, etc., to match your brand and style. The app is carefully built by taking all end users into consideration which makes your life easy. Trusted FAQ app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge!
Add FAQ sections to product pages, collections, or any page with drag-and-drop in the theme editor. Organize questions into groups and assign them by product, collection, or page. Choose from three display modes — accordion, tabs, or list — and three visual styles that match your theme. Enable search so customers find answers instantly. Track views and engagement with built-in analytics.
- Create help center FAQ's that match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product pages.
- Drag-and-drop FAQ blocks in the theme editor
- Assign FAQ groups to products, collections, or pages
- Automatic FAQPage schema markup for Google Rich Snippets for SEO
- Accordion and expandable display styles with custom styling
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Trusted Help Center & FAQ |  Simple FAQs |
|---|---|---|
| Detected stores | 287 | Not published |
| Net store change, 28 days | −7 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, Germany, United Kingdom | Not published |
Reviews
| Measure | Trusted Help Center & FAQ | Simple FAQs |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 92 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Trusted Help Center & FAQ | Simple FAQs |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $4.99/month | $4.99/month |
| Longest free trial | 3 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Trusted Help Center & FAQ | Simple FAQs |
|---|---|---|
| Shopify category rank | #6(ahead) | #55 |
| Shopify App Charts | #2 in FAQ | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jan 25, 2021 | Apr 21, 2026 |
| Languages | 1 | 136 |
| Developer | Trusted apps | Quality Extension |
FAQ
Trusted Help Center & FAQ and Simple FAQs: common questions
- Is Trusted Help Center & FAQ or Simple FAQs cheaper?
- Both list a free plan. Paid plans start at $4.99/month for Trusted Help Center & FAQ and $4.99/month for Simple FAQs. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Trusted Help Center & FAQ lists 7 the others don’t mention, such as Custom font and color, Mobile responsive, Product page, Rich text editor. Simple FAQs lists 4 the others don’t mention, such as Custom templates, Import and export, Instant answers, Markdown. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for Simple FAQs; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for Simple FAQs. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.