Trusted Help Center & FAQ vs FAQly
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for FAQly.
The short answer
- Both list a free plan. Paid plans start at $4.99/month for Trusted Help Center & FAQ and $3.99/month for FAQly.
- Trusted Help Center & FAQ lists 10 features FAQly’s listing doesn’t mention, including Custom CSS, Custom font and color, HTML.
Head to head
Fully customizable & FREE FAQ + FAQ on product or custom pages
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
- · Easy to use
- · Fully customizable design
- · Main FAQ in a separate URL
- · Mobile responsive
- · Prepared FAQ templates
- · SEO friendly FAQ's
Monthly
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · SEO friendly
Yearly
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · SEO friendly
Lifetime
- · Beautiful Product FAQ's
- · Custom FAQ placement
- · Easy to use
- · Fully customizable design
- · Mobile responsive
- · One time payment
Free
- · Collection, tag, and vendor targeting
- · Full accordion customization
- · Product FAQ sections
- · Storefront FAQ accordion
- · Up to 10 products
FAQly Pro
- · Collection, tag, and vendor targeting
- · Full accordion customization
- · Storefront FAQ accordion
- · Unlimited FAQ sections
- · Unlimited products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFAQ help center page is fully customizable meaning you can adjust various aspects like font size, color, style, etc., to match your brand and style. The app is carefully built by taking all end users into consideration which makes your life easy. Trusted FAQ app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge!
Create and manage storefront FAQs for products, collections, tags, and vendors. Publish clean accordion sections using a theme app block or section, preview changes before going live, and control visibility with draft and active states. Customize the accordion to match your storefront and set priority rules when multiple FAQ sections apply.
- Create help center FAQ's that match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product pages.
- Show targeted FAQs on products, collections, and pages
- Prioritize the most relevant FAQs with flexible display rules
- Customize accordion styles, colors, fonts, and spacing
- Preview your FAQ design before displaying it on your storefront
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Trusted Help Center & FAQ |  FAQly |
|---|---|---|
| Detected stores | 285 | Not published |
| Net store change, 28 days | −7 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco | Not published |
| Top store countries | United States, Germany, United Kingdom | Not published |
Reviews
| Measure | Trusted Help Center & FAQ | FAQly |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 92 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Trusted Help Center & FAQ | FAQly |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $4.99/month | $3.99/month(ahead) |
| Longest free trial | 3 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Trusted Help Center & FAQ | FAQly |
|---|---|---|
| Shopify category rank | #6(ahead) | #40 |
| Shopify App Charts | #2 in FAQ | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Jan 25, 2021 | Jun 24, 2026 |
| Languages | 1 | 1 |
| Developer | Trusted apps | KMCodeTech |
FAQ
Trusted Help Center & FAQ and FAQly: common questions
- Is Trusted Help Center & FAQ or FAQly cheaper?
- Both list a free plan. Paid plans start at $4.99/month for Trusted Help Center & FAQ and $3.99/month for FAQly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Trusted Help Center & FAQ lists 10 the others don’t mention, such as Custom CSS, Custom font and color, HTML, Mobile responsive. FAQly lists 2 the others don’t mention, such as Collection page, Custom templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for FAQly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Trusted Help Center & FAQ, Oct 13, 2026 for FAQly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.