FAQ Wizard AI vs HelpOMatic : AI help responder
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for FAQ Wizard AI, Oct 14, 2026 for HelpOMatic.
The short answer
- Only HelpOMatic lists a free plan. Paid plans start at $7/month for FAQ Wizard AI and $9/month for HelpOMatic.
- HelpOMatic lists 6 features FAQ Wizard AI’s listing doesn’t mention, including AI generation, Custom CSS, Custom font and color.
Head to head
Starter
- · 2 FAQs per category
- · 3 FAQ pages
- · 4 Categories per AI FAQ generation
- · AI generation (10/month)
- · Email support
- · Full analytics dashboard
Growth
- · 3 FAQs per category
- · 4 Categories per AI FAQ generation
- · AI generation (20/month)
- · Email support
- · Full analytics dashboard
- · Unlimited FAQs
Pro
- · 4 FAQs per category
- · 6 Categories per AI FAQ generation
- · Full analytics dashboard
- · Priority support
- · Unlimited AI generation
- · Unlimited FAQ Pages
Free
- · * 1 question/answer is approx. 3 credits
- · 15 credits / month*
- · Auto-generated FAQ page for your store
- · Auto-reply to customer emails
- · Fast automated set-up
- · Ideal for unlimited-time testing
Small Business
- · * 1 question/answer is approx. 3 credits
- · + Everything in free plan
- · 500 credits / month*
- · Ideal for small to medium live stores
- · Included setup assistance
- · Unlimited custom knowledge (fair usage)
Pro
- · * 1 question/answer is approx. 3 credits
- · + Everything in business plan
- · 1-1 setup help to get you up and running
- · 2000 credits / month*
- · Ideal for serious stores
- · Unlimited custom knowledge (fair usage)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFAQ Wizard AI scans your store's products and policies to generate accurate, on-brand FAQ content automatically — no manual writing needed. Organize answers with a simple drag-and-drop manager, then publish a customizable FAQ widget that matches your theme on any page. Built-in search analytics show exactly what customers are asking, so you can close support gaps before they become tickets or lost sales.
Designed for Shopify, HelpOMatic AI does everything you need to automate your customer support with AI that understands your business and is quick to set up. Complete control while automating the heavy lifting of customer support. Get started in minutes - we created HelpOMatic to be a quick, simple and intuitive way to integrate AI with your store.
- AI FAQ Generation Instantly create answers using your store's product data.
- FAQ Widget Sitewide help widget that matches your theme and branding.
- Simple drag-and-drop editor for FAQs.
- Automatic Data Sync Scan shop details to identify and answer common questions.
- Intelligent FAQ Page. Real-time question answering, matching your store design
- Support Email Automation. with personalised AI answers to multi-thread emails
- Custom AI Training. Product sync, docs, manuals and FAQs. Ongoing learning.
- Customer insights. Semantic tagging, filter by happiness level and products
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  FAQ Wizard AI |  HelpOMatic |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | FAQ Wizard AI | HelpOMatic |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | FAQ Wizard AI | HelpOMatic |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $7/month(ahead) | $9/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | FAQ Wizard AI | HelpOMatic |
|---|---|---|
| Shopify category rank | #141 | #62(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 16, 2026 | Jun 10, 2026 |
| Languages | 1 | 1 |
| Developer | Larktech | Combustion Partners Ltd. |
FAQ
FAQ Wizard AI and HelpOMatic: common questions
- Is FAQ Wizard AI or HelpOMatic cheaper?
- Only HelpOMatic lists a free plan. Paid plans start at $7/month for FAQ Wizard AI and $9/month for HelpOMatic. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpOMatic lists 6 the others don’t mention, such as AI generation, Custom CSS, Custom font and color, FAQ page. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for FAQ Wizard AI, Oct 14, 2026 for HelpOMatic; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for FAQ Wizard AI, Oct 14, 2026 for HelpOMatic. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.