Fala — Voice AI Support Agent vs Voice Nimble
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 15, 2026 for Fala, Oct 13, 2026 for Voice Nimble.
The short answer
- Only Fala lists a free plan. Paid plans start at $49/month for Fala and $29/month for Voice Nimble.
- Voice Nimble lists 10 features Fala’s listing doesn’t mention, including Business hours, Chat assignment, Multi-language.
Head to head
FREE
- · 200 messages each month
- · 40 voice minutes each month
- · Storefront voice and chat agent
STARTER
- · 1,500 messages each month
- · 100 voice minutes each month
- · Storefront voice and chat agent
PRO
- · 400 voice minutes each month
- · 6,000 messages each month
- · Calls, texts, and CRM sync
- · Storefront voice and chat agent
Basic
- · 1 concurrent call
- · 100 call minutes / month
- · AI outbound voice agent
- · Knowledge base
- · Order-triggered calls
Advanced
- · 3 concurrent calls
- · 500 call minutes / month
- · Advanced analytics
- · Broadcast calls
- · Call recording (your own storage)
Pro
- · 10 concurrent calls
- · 2,000 call minutes / month
- · Advanced analytics
- · Call recording — 90-day retention
- · Everything in Advanced
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers have questions before they buy. Fala lets them ask, out loud or by typing, and answers from your own store content. Click Create my FALA agent, then Train from my store to read your policies, pages, and products. Turn Storefront agent on in the theme editor. Answers link shoppers to the right page, and anyone who wants a follow-up is asked for a phone or email.
Voice Nimble adds an AI voice agent to your store that speaks with customers over the phone, so you do not need to hire a call team. The agent can call buyers to confirm new orders, including cash-on-delivery orders, which helps you reduce fake and returned orders. It can also answer common questions about products, orders, shipping, and store policies at any time of day.
- Voice and typed answers on the storefront from a single agent bubble.
- Create the agent from Shopify Admin using your public store pages.
- Turn Storefront agent on in the theme editor. No theme code edits.
- Calls customers to confirm new orders and reduce fake or returned orders
- Answers questions about products, orders, and shipping any time of day
- Speaks with each customer in their own language during the call
- Records calls and saves them to your own cloud storage for review
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fala |  Voice Nimble |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fala | Voice Nimble |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fala | Voice Nimble |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Fala | Voice Nimble |
|---|---|---|
| Shopify category rank | #307(ahead) | #661 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 7, 2026 | Jun 24, 2026 |
| Languages | 1 | 1 |
| Developer | ELAV8 AI LLC | Dreamdare Studio |
FAQ
Fala and Voice Nimble: common questions
- Is Fala or Voice Nimble cheaper?
- Only Fala lists a free plan. Paid plans start at $49/month for Fala and $29/month for Voice Nimble. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Fala lists 5 the others don’t mention, such as AI chatbots, Chat window, Color and font, FAQs. Voice Nimble lists 10 the others don’t mention, such as Business hours, Chat assignment, Multi-language, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 15, 2026 for Fala, Oct 13, 2026 for Voice Nimble; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 15, 2026 for Fala, Oct 13, 2026 for Voice Nimble. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.