Express Agent vs Raye | Expert AI Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Express Agent, Oct 14, 2026 for Raye.
The short answer
- Both list a free plan. Paid plans start at $99/month for Express Agent and $8/month for Raye.
- Raye lists 9 features Express Agent’s listing doesn’t mention, including Chat buttons, Discounts, Live chat.
Head to head
Launch
- · AI shopping assistant for 7 days.
- · Auto-syncs your Shopify products.
- · Chat widget on every store page.
- · Instant answers with product links.
- · Start free with no credit card.
- · Up to 1,000 messages included.
Essential
- · 1 AI agent for your full catalog.
- · 200 shopper messages per month.
- · Basic analytics for chats and FAQs.
- · Custom chat widget for your store.
- · Email support within 48 hours.
- · Product answers with clickable cards.
Professional
- · 500 shopper messages per month.
- · 60 min Onboarding Call.
- · AI summaries for every session.
- · Follow-ups for inactive shoppers.
- · Human handoff for staff requests.
- · Lead emails for captured contacts.
Business
- · 1,500 shopper messages monthly.
- · 4 hour onboarding call included.
- · Advanced shopper session insights.
- · Chat support within 24 hours.
- · Custom rules for store policies.
- · Full analytics dashboard included.
1-Click Theme Edit
- · Automated Support Emails
- · Concise Response Posture
- · Core Safety Guardrails
- · Custom Knowledge Upload
- · Live Catalogue Mapping
- · Pre-Chat Capture Form
Starter Tier
- · 50 Monthly AI Chats
- · Direct Hyperlink Generation
- · Discount Enforcement Rules
- · Natural Emoji Integration
- · Omnichannel Chat Support
- · Out-of-Stock Net
Growth Tier
- · 100 Monthly AI Chats
- · Atomic Overage Protection
- · Automated Nudge Events:
- · Bespoke Vector Database
- · Customisable Fallback Content
- · Downloadable Lead Data
Pro Tier
- · 24-Hour Safety Protocols
- · 250 Monthly AI Chats
- · Expanded Character Budgets
- · Extended Multi-Turn Memory
- · Full Transcript Forwarding
- · Instant Read Receipts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEquip Shopify store with an AI sales assistant. Once set up, it automatically learns your product catalog and brand knowledge, then handles customer questions, recommends products, and resolves support requests without any manual effort. Merchants can customize the assistant's name, persona, and response style to match their brand. Store data stays in sync automatically on a schedule you control.
Raye helps merchants manage customer support by acting as a dedicated retail assistant. You can upload a custom brain of content, training Raye on your specific guides, brand history, and store policies so she becomes an expert in your chosen field. She reads these uploaded documents alongside your live inventory to answer customer enquiries automatically.
- Answers customer questions instantly using your product and brand knowledge.
- Customizable assistant name, persona, and response style to match your brand.
- Keeps your assistant up to date with scheduled automatic data syncs.
- Upload a custom brain of content to make Raye an expert on your products.
- Captures customer emails for out-of-stock items to build your marketing list.
- Collects customer names, emails and phone numbers before the chat begins.
- Customise Raye’s tone of voice and emoji use to match your exact branding.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Express Agent |  Raye |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Express Agent | Raye |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Express Agent | Raye |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $99/month | $8/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Express Agent | Raye |
|---|---|---|
| Shopify category rank | #780 | #776(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 26, 2026 | Jun 9, 2026 |
| Languages | 1 | 1 |
| Developer | AICG | Webfit Ltd |
FAQ
Express Agent and Raye: common questions
- Is Express Agent or Raye cheaper?
- Both list a free plan. Paid plans start at $99/month for Express Agent and $8/month for Raye. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Express Agent lists 2 the others don’t mention, such as Color and font, Greetings. Raye lists 9 the others don’t mention, such as Chat buttons, Discounts, Live chat, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Express Agent, Oct 14, 2026 for Raye; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Express Agent, Oct 14, 2026 for Raye. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.