Exotel : Verify orders & C2C vs TrustIssues
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Exotel, Oct 29, 2026 for TrustIssues.
The short answer
- TrustIssues lists 5 features Exotel’s listing doesn’t mention, including Customer tags, Fraud detection, Order processing.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Месечен абонамент
- · Автоматична проверка на телефонни номера
- · Визуални тагове на поръчките
- · Детайлна информация за всички репорти
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis App provides the following benefits: 1. Automated order verification Automate order verification without manual intervention and thus save time and effort. 2. Avoid returns and fake orders Processing only OTP verified or call verified orders can save you from returns, fake orders and unnecessary shipping costs. 3.
TrustIssues автоматично проверява телефонните номера на клиентите при всяка нова поръчка, като ги сравнява с база данни от репорти за рискови клиенти. Ако има съвпадения, поръчката се маркира с таг и се добавя информация в бележките. Търговците могат да видят всички репорти директно в Shopify. Приложението показва статистика, визуални индикатори и модален прозорец с детайлни данни и дати.
- OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
- Reports and Logs: App provides Call, SMS, missed calls and order status reports.
- Fallback: SMS is initiated if IVR call retries are over / customer number is DND
- Автоматична проверка на телефонни номера при създаване на всяка нова поръчка.
- Визуални тагове на поръчките показват дали има открити репорти с един поглед.
- Детайлна информация за всички репорти се показва в модал прозорец с дати.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Exotel |  TrustIssues |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Exotel | TrustIssues |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 4 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Exotel | TrustIssues |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $5/month |
| Longest free trial | Not listed | 3 days |
| Plans listed | Not published | 1 |
Listing
| Measure | Exotel | TrustIssues |
|---|---|---|
| Shopify category rank | #300 | #172(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 13, 2022 | Nov 11, 2025 |
| Languages | 1 | 1 |
| Developer | Exotel | Redflag Ltd. |
FAQ
Exotel and TrustIssues: common questions
- What features does each app list that the other doesn’t?
- TrustIssues lists 5 the others don’t mention, such as Customer tags, Fraud detection, Order processing, Payment status. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Exotel, Oct 29, 2026 for TrustIssues; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Exotel, Oct 29, 2026 for TrustIssues. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.