Eve AI ‑ Sales Chat Assistant vs Steps AI: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Eve AI, Nov 8, 2026 for Steps AI.
The short answer
- On the Shopify App Store: Eve AI 5.0 from 1 reviews and Steps AI 5.0 from 3 reviews.
- Only Eve AI lists a free plan. Paid plans start at $9/month for Eve AI and $27/month for Steps AI.
- Steps AI lists 12 features Eve AI’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cart recovery.
Head to head
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 150 AI replies / month
- · Answers product, order & policy question
- · Automatic Shopify product sync
- · Eve AI branding visible
- · Unlimited product learning
- · Works 24/7
Starter Plan
- · 600 AI replies / month
- · Basic usage insights
- · Eve AI branding visible
- · Full Shopify sync (products, collections
- · Smarter and more accurate customer answe
- · Unlimited product learning
Pro Plan
- · 2,000 AI replies / month
- · Better understanding of customer intent
- · Eve AI branding removed
- · Priority response processing
- · Priority support
- · Sales-oriented answers
Elite Plan
- · 5,000 AI replies / month
- · Conversion-focused AI behavior
- · Dedicated priority support
- · Early access to new features
- · Eve AI branding removed
- · Fastest response processing
Starter
- · 20+ integrations
- · 500 AI credits/month
- · Cart recovery + store workflows
- · Instagram + WhatsApp automation
- · Leads, tickets + CRM
- · Live Shopify order tracking
Growth
- · + more
- · 100 web crawls/month
- · 100MB knowledge storage
- · 2,000 AI credits/month
- · Everything in Starter
- · Priority support
Scale
- · + more
- · 250 web crawls/month
- · 500MB knowledge storage
- · 7,500 AI credits/month
- · Dedicated account manager
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEve AI is a Shopify-native sales and support assistant that answers customer questions inside chat. It understands your products, variants, pricing, availability, and store policies to deliver accurate replies. Eve AI helps shoppers find the right products, suggests alternatives when items are unavailable, answers order and shipping questions, and reduces repetitive support work while turning conversations into…
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies.
- Instant answers to customer questions, any time of day.
- Customizable replies based on your store policies and content.
- Easy Shopify integration with no coding required.
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Eve AI |  Steps AI |
|---|---|---|
| Detected stores | Not published | 22 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | India, South Africa |
Reviews
| Measure | Eve AI | Steps AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 3(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Eve AI and Steps AI: common questions
- Is Eve AI or Steps AI cheaper?
- Only Eve AI lists a free plan. Paid plans start at $9/month for Eve AI and $27/month for Steps AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Eve AI or Steps AI?
- On the Shopify App Store: Eve AI 5.0 from 1 reviews and Steps AI 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Eve AI lists 2 the others don’t mention, such as Cross-sell, Send transcript. Steps AI lists 12 the others don’t mention, such as Agent analytics, Behavior tracking, Cart recovery, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Eve AI, Nov 8, 2026 for Steps AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Eve AI, Nov 8, 2026 for Steps AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.