Revoq ‑ EU Withdrawal Button vs Retractly: EU Withdrawal
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Revoq, Oct 13, 2026 for Retractly.
The short answer
- On the Shopify App Store: Revoq 4.8 from 579 reviews and Retractly 4.8 from 17 reviews.
- Both list a free plan. Paid plans start at $9/month for Revoq and $7.99/month for Retractly.
- Retractly lists 8 features Revoq’s listing doesn’t mention, including Automated approvals, Automated refunds, Custom branding.
Head to head
- Germany
- Italy
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Auto confirmation email to customer
- · Automatic deadline check per withdrawal
- · Automatic order matching
- · Dashboard, inbox & status workflow
- · EU-compliant withdrawal button & form
- · Translated into all EU languages
Essential
- · Auto-cancel unfulfilled orders
- · Automatic order tagging
- · Custom confirmation email templates
- · Custom sender name & reply-to address
- · Customizable withdrawal reasons
- · Everything in Free included
Professional
- · Auto-block submissions past the deadline
- · Automatically create Shopify Returns
- · Block withdrawals without verified order
- · Custom email sender domain (SMTP)
- · Everything in Essential included
- · Exclude specific items from withdrawal
Free
- · Approve, reject, and refund withdrawals
- · Automatic customer emails
- · Automatic deadline & order validation
- · Partial withdrawal - select items
- · Storefront in 24 official EU languages
- · Unlimited withdrawals
Plus
- · Add your own withdrawal reasons
- · All Free features included
- · Analytics charts in the dashboard
- · Configurable withdrawal period & start
- · Custom button colours
- · Custom email sender name
Pro
- · All Plus features included
- · Automatic fraud warning
- · CSV export of all withdrawals
- · Create Shopify Returns automatically
- · Deadline calendar (monthly overview)
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEU Directive 2023/2673 requires an electronic withdrawal button for online shops. Revoq adds the compliant two-step withdrawal form to your store — no customer login required, automatic confirmation email included. Withdrawal requests are matched against your Shopify orders, tracked with status, and managed in a structured dashboard. Form appearance is fully customizable via Theme Editor.
From June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically.
- Legally compliant withdrawal button aligned with EU Directive 2023/2673
- Two-step confirmation flow that meets EU withdrawal requirements
- Withdrawal submissions without customer login, including guest orders
- Automatic confirmation email sent on a durable medium
- EU Directive 2023/2673 implemented in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection in every plan
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Revoq |  Retractly |
|---|---|---|
| Detected stores | 3,009 | Not published |
| Net store change, 28 days | +21 | 0 |
| Stores added, 28 days | 67 | Not enough data |
| Big-brand share | 15% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | Germany, Italy, United Kingdom | Not published |
Reviews
| Measure | Revoq | Retractly |
|---|---|---|
| App Store rating | 4.8 ★ | 4.8 ★ |
| App Store reviews | 579(ahead) | 17 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
FAQ
Revoq and Retractly: common questions
- Is Revoq or Retractly cheaper?
- Both list a free plan. Paid plans start at $9/month for Revoq and $7.99/month for Retractly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Revoq or Retractly?
- On the Shopify App Store: Revoq 4.8 from 579 reviews and Retractly 4.8 from 17 reviews.
- What features does each app list that the other doesn’t?
- Revoq lists 4 the others don’t mention, such as Compliance reports, In-store returns, Pop-ups, Widget position. Retractly lists 8 the others don’t mention, such as Automated approvals, Automated refunds, Custom branding, Custom policies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Revoq, Oct 13, 2026 for Retractly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Revoq, Oct 13, 2026 for Retractly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.