Etkin.ai vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Etkin.ai, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- On the Shopify App Store: Etkin.ai 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $159/month for Etkin.ai and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 6 features Etkin.ai’s listing doesn’t mention, including Cart recovery, Chat flows, Customer insights.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Package
- · 1 Connected Channel
- · 1 User
- · 10 WhatsApp campaign messages
- · All Communication Channels
- · All Integrations
- · Up to 25 chats
Standard Package
- · 2,000 WhatsApp campaign messages
- · 3 Connected Channels
- · 3 Users
- · Basic Support
- · Group Training Webinars
- · Up to 1,000 Products
Pro Package
- · 10 Connected Channels
- · 10 Users
- · 6,000 WhatsApp campaign messages
- · Dedicated Customer Representative
- · One-on-One Training
- · Unlimited Products
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEtkin AI enables AI agents to execute real-time actions within your store. This allows customers to track shipments, check order status, and browse product categories independently. The platform manages both text and voice interactions, consolidating WhatsApp, Instagram, and Web into a unified inbox. This system provides 24/7 automated responses and centralizes cross-channel communication.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Answer customer inquiries about products and stock.
- Centralize WhatsApp, Instagram, and Web Chat in one dashboard.
- Provide real-time order tracking and status updates 24/7.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Etkin.ai |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,338 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Etkin.ai | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 1 | 209(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Etkin.ai | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $159/month | $80/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Etkin.ai | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #211 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Apr 13, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Etkin.ai | ZIPCHAT INC |
FAQ
Etkin.ai and Zipchat AI Chatbot & Live Chat: common questions
- Is Etkin.ai or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $159/month for Etkin.ai and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Etkin.ai or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Etkin.ai 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Etkin.ai lists 1 the others don’t mention, such as Social media. Zipchat AI Chatbot & Live Chat lists 6 the others don’t mention, such as Cart recovery, Chat flows, Customer insights, Email chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Etkin.ai, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Etkin.ai, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.