AI ChatBot & Live Chat vs Live Commerce: Visitor Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for AI ChatBot & Live Chat, Nov 2, 2026 for Live Commerce.
The short answer
- Only Live Commerce lists a free plan.
- AI ChatBot & Live Chat lists 7 features Live Commerce’s listing doesn’t mention, including AI chatbots, Business hours, Chat buttons.
Head to head
Free
- · Cart value and buying intent
- · Customisable storefront chat widget
- · Incoming customer live chat
- · Up to 5 live visitors
Pro
- · Browser chat notifications
- · Full visitor and shopping context
- · Full visitor history
- · Resolve and reopen conversations
- · Start chats with active shoppers
- · Unlimited live visitors
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEngage customers with direct 1-to-1 conversations via real-time chat. The AI bot instantly answers FAQs, reducing support requests while improving response times. Includes ticket system for organized support management. Customize widget colors, position and design to match your brand. Control when (page visits, delays, exit intent) and where it appears.
Live Commerce gives merchants a real-time view of active storefront visitors, including the pages they are viewing, cart value, buying intent, and live chat activity. Merchants can start conversations with shoppers, reply to incoming messages, manage unread chats, resolve conversations, and customise the storefront chat widget to match their brand.
- Engage shoppers via live chat – answer questions and close sales
- Automated bot instantly answers common questions, reducing support workload 24/7
- Resolve support requests faster with an integrated ticketing solution
- Match colors & position to your brand. Control when/where it appears on store
- See live visitors, cart value, page activity, and buying intent in real time
- Start and manage two-way live chat conversations with active shoppers
- Customise chat colour, status, greeting, and availability to match your store
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI ChatBot & Live Chat | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI ChatBot & Live Chat | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI ChatBot & Live Chat | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $19/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 2 |
Listing
| Measure | AI ChatBot & Live Chat | |
|---|---|---|
| Shopify category rank | #670 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 9, 2025 | Nov 2, 2026 |
| Languages | 1 | 1 |
| Developer | Epicx | Barter Agencies |
FAQ
AI ChatBot & Live Chat and Live Commerce: common questions
- Is AI ChatBot & Live Chat or Live Commerce cheaper?
- Only Live Commerce lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI ChatBot & Live Chat lists 7 the others don’t mention, such as AI chatbots, Business hours, Chat buttons, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for AI ChatBot & Live Chat, Nov 2, 2026 for Live Commerce; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for AI ChatBot & Live Chat, Nov 2, 2026 for Live Commerce. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.