ELX Chatbot: AI & Live Chat vs Shatr ‑ AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Paid plans start at $249/month for ELX Chatbot and $10/month for Shatr.
- ELX Chatbot lists 4 features Shatr’s listing doesn’t mention, including Business hours, Chat window, Order updates.
Head to head
Starter
- · 1,000 Messages/Month (12,000/Year)
- · 60 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Bronze
- · 2,000 Messages/Month (24,000/Year)
- · 90 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Silver
- · 120 Days Transcript Retention
- · 4,000 Messages/Month (48,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Gold
- · 150 Days Transcript Retention
- · 8,000 Messages/Month (96,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Lite
- · 1 store
- · 100 products
- · 100 users
- · 1000 messages
Starter
- · 1 store
- · 100 products
- · 100 users
- · 3000 messages
Pro
- · 1 store
- · 100 products
- · 100 users
- · 6000 messages
Growth
- · 100 users
- · 15000 messages
- · 5 stores
- · 500 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureELX Chatbot connects directly with your Shopify store for a fast, seamless setup and automatically syncs your products for accurate AI-powered recommendations. Customers can ask questions, discover the right products, add recommended items directly to their cart, check real-time order updates, and get instant answers to FAQs.
Shatr.ai is an external AI chatbot platform for managing conversations, product recommendations, and automation. This plugin simply connects your Shopify store to your Shatr.ai account, allowing you to sync products, manage API keys, and activate your chatbot with a secure and seamless integration. All advanced AI features are managed directly from your Shatr.ai dashboard.
- Customize the chatbot’s design to perfectly match your brand style.
- Auto-sync your products so the chatbot can recommend them instantly.
- Let customers ask “Where’s my order?” and get real-time order updates.
- Pulls answers from your FAQ page to auto-respond to common questions.
- Connect your Shopify store to Shatr.ai with just installing App
- import your Shopify products to Shatr.ai for AI automation and use.
- Sync updates and manage product data smoothly between both platforms.
- Shatr makes it easy to receive leads directly through chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ELX Chatbot |  Shatr |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ELX Chatbot | Shatr |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ELX Chatbot | Shatr |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $249/month | $10/month(ahead) |
| Longest free trial | 15 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ELX Chatbot | Shatr |
|---|---|---|
| Shopify category rank | #467(ahead) | #497 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 18, 2025 | Jan 23, 2026 |
| Languages | 1 | 1 |
| Developer | EchoLogyx Ltd | Shatr |
FAQ
ELX Chatbot and Shatr: common questions
- Is ELX Chatbot or Shatr cheaper?
- Paid plans start at $249/month for ELX Chatbot and $10/month for Shatr. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ELX Chatbot lists 4 the others don’t mention, such as Business hours, Chat window, Order updates, Send transcript. Shatr lists 4 the others don’t mention, such as Agent avatar, COD verification, Greetings, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.