ELX Chatbot: AI & Live Chat vs Nexvio AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ELX Chatbot, Oct 13, 2026 for Nexvio AI.
The short answer
- Only Nexvio AI lists a free plan. Paid plans start at $249/month for ELX Chatbot and $24/month for Nexvio AI.
- ELX Chatbot lists 6 features Nexvio AI’s listing doesn’t mention, including Business hours, Color and font, FAQs.
Head to head
Starter
- · 1,000 Messages/Month (12,000/Year)
- · 60 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Bronze
- · 2,000 Messages/Month (24,000/Year)
- · 90 Days Transcript Retention
- · Email Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Silver
- · 120 Days Transcript Retention
- · 4,000 Messages/Month (48,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Gold
- · 150 Days Transcript Retention
- · 8,000 Messages/Month (96,000/Year)
- · Email & Chat Support
- · Unlimited Chat Takeover
- · Unlimited FAQs
- · Unlimited Order Status Queries
Hobbyist
- · 1 AI Chatbot
- · 1 custom instructions
- · 200 contacts storage
- · Upto 300 responses/month
Starter
- · 1 AI Chatbot
- · 5 custom instructions
- · 5,000 contacts storage
- · Upto 2k responses/month
Pro
- · 10 custom instructions
- · 5 AI Chatbots
- · 50,000 contacts storage
- · API Access (Rate limit)
- · Upto 3k responses/month
Unlimited
- · 1,00,000 contacts storage
- · 25 AI Chatbots
- · API Access (No Rate limit)
- · Real Human Agent for Moderation
- · Unlimited custom instructions
- · Upto 5k responses/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureELX Chatbot connects directly with your Shopify store for a fast, seamless setup and automatically syncs your products for accurate AI-powered recommendations. Customers can ask questions, discover the right products, add recommended items directly to their cart, check real-time order updates, and get instant answers to FAQs.
Nexvio AI adds a live chat bubble to your Shopify store, enabling real-time support with AI-powered responses. It helps customers get instant answers about products, orders, and discounts, improving engagement and reducing manual workload. With seamless integration, your store can offer 24/7 assistance, enhance customer satisfaction, and drive more sales, without extra effort.
- Customize the chatbot’s design to perfectly match your brand style.
- Auto-sync your products so the chatbot can recommend them instantly.
- Let customers ask “Where’s my order?” and get real-time order updates.
- Pulls answers from your FAQ page to auto-respond to common questions.
- Live AI chat bubble for instant product and order support
- 24/7 automated customer assistance without extra staff
- Real-time answers on shipping, and availability using personalized store data.
- Reduce repetitive questions with smart automated replies.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ELX Chatbot |  Nexvio AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ELX Chatbot | Nexvio AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ELX Chatbot | Nexvio AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $249/month | $24/month(ahead) |
| Longest free trial | 15 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ELX Chatbot | Nexvio AI |
|---|---|---|
| Shopify category rank | #467(ahead) | #589 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 18, 2025 | Mar 17, 2026 |
| Languages | 1 | 1 |
| Developer | EchoLogyx Ltd | W3 Dev |
FAQ
ELX Chatbot and Nexvio AI: common questions
- Is ELX Chatbot or Nexvio AI cheaper?
- Only Nexvio AI lists a free plan. Paid plans start at $249/month for ELX Chatbot and $24/month for Nexvio AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ELX Chatbot lists 6 the others don’t mention, such as Business hours, Color and font, FAQs, Live chat. Nexvio AI lists 3 the others don’t mention, such as Behavior tracking, Customer insights, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ELX Chatbot, Oct 13, 2026 for Nexvio AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ELX Chatbot, Oct 13, 2026 for Nexvio AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.