Egentify vs Supportify: AI‑powered support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Egentify, Nov 7, 2026 for Supportify.
The short answer
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Supportify 5.0 from 23 reviews.
- Only Egentify lists a free plan.
- Egentify lists 9 features Supportify’s listing doesn’t mention, including Agent avatar, Cart recovery, COD verification.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Free plan
- · 50 free AI sessions included
- · Chat via Emails, Messenger and Instagram
- · Connect shipping and return portal
- · Full Shopify order integration
- · Handles orders, returns & refunds
- · Unlimited seats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEgentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
Instantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
- Replace expensive support agents and free up time with AI support.
- AI chatbot and support agent that provides instant replies and resolutions.
- Set up in minutes - no coding required. Syncs with Shopify.
- Give your AI agent access to tools: cancel orders, edit, create returns, refunds
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Egentify |  Supportify |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Egentify | Supportify |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 23(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Egentify | Supportify |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Egentify | Supportify |
|---|---|---|
| Shopify category rank | #430 | #53(ahead) |
| Shopify App Charts | Not on this week’s charts | #20 on Rookies in Chat |
| Built for Shopify | No | Yes |
| Launched | May 22, 2026 | Oct 31, 2025 |
| Languages | 1 | 1 |
| Developer | Egentify | Supportify As |
FAQ
Egentify and Supportify: common questions
- Is Egentify or Supportify cheaper?
- Only Egentify lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Egentify or Supportify?
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Supportify 5.0 from 23 reviews.
- What features does each app list that the other doesn’t?
- Egentify lists 9 the others don’t mention, such as Agent avatar, Cart recovery, COD verification, Cross-sell. Supportify lists 5 the others don’t mention, such as Business hours, Encryption, File upload, Push notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Egentify, Nov 7, 2026 for Supportify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Egentify, Nov 7, 2026 for Supportify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.