Egentify vs Shopi‑AI Voice & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Shopi‑AI Voice & Chatbot.
The short answer
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Shopi‑AI Voice & Chatbot 5.0 from 6 reviews.
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $23/month for Shopi‑AI Voice & Chatbot.
- Egentify lists 14 features Shopi‑AI Voice & Chatbot’s listing doesn’t mention, including Agent avatar, Cart recovery, Chat assignment.
Head to head
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Starter Chat AI
- · 360 conversations (less than 7¢ / conv)
- · Calendar bookings
- · SMS & email automations
Growth Chat AI
- · 1200 conversations (less than 5¢ / conv)
- · Priority customer support
- · Zoho CRM integration
Pro Chat AI
- · 3000 conversations (less than 4¢ / conv)
- · Webhook integrations
Growth Chat+Voice
- · 1200 conversations (less than 5¢ / conv)
- · Inbound & outbound call campaigns
- · ~825 voice minutes (less than 15¢ / min)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEgentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
Call Agent AI automates customer conversations through chat and voice, allowing shoppers to ask questions and get instant answers in multiple languages. It handles common product, order, shipping, and policy inquiries, helping merchants reduce repetitive support work and respond faster without added staff.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
- Chat and voice agent that answers customer questions in real time
- Multilingual support to assist customers in their preferred language
- Automated follow-ups and appointment scheduling from conversations
- CRM and webhook integrations to connect chats with existing workflows
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Egentify |  Shopi‑AI Voice & Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Egentify | Shopi‑AI Voice & Chatbot |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 6(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Egentify | Shopi‑AI Voice & Chatbot |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | $23/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Egentify | Shopi‑AI Voice & Chatbot |
|---|---|---|
| Shopify category rank | #430 | #240(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 22, 2026 | Feb 19, 2026 |
| Languages | 1 | 1 |
| Developer | Egentify | Call Agent AI Inc. |
FAQ
Egentify and Shopi‑AI Voice & Chatbot: common questions
- Is Egentify or Shopi‑AI Voice & Chatbot cheaper?
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $23/month for Shopi‑AI Voice & Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Egentify or Shopi‑AI Voice & Chatbot?
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Shopi‑AI Voice & Chatbot 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- Egentify lists 14 the others don’t mention, such as Agent avatar, Cart recovery, Chat assignment, COD verification. Shopi‑AI Voice & Chatbot lists 3 the others don’t mention, such as Encryption, Send transcript, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Shopi‑AI Voice & Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Shopi‑AI Voice & Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.