Egentify vs Ragently: AI Chatbot & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Ragently.
The short answer
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Ragently 5.0 from 1 reviews.
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $39/month for Ragently.
- Egentify lists 7 features Ragently’s listing doesn’t mention, including Agent avatar, Cart recovery, Chat flows.
Head to head
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Starter
- · 1 AI agent
- · 10 document uploads
- · 100 conversations per month
- · AI chat widget on your store 24/7
- · Email support
- · Order status and tracking lookups
Growth
- · 25 document uploads
- · 500 conversations per month
- · Custom widget branding
- · Live chat takeover by your team
- · Product advice and checkout link in chat
- · Up to 3 AI agents
Pro
- · 2,500 conversations per month
- · No Ragently branding
- · Priority support
- · Remembers returning customers
- · Unlimited document uploads
- · Up to 10 AI agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEgentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
Ragently is an AI chatbot for customer support that learns from your Shopify products, store policies and FAQs. It answers shoppers 24/7 in their own language and takes action within the rules you set: order status and tracking, address changes, cancellations, returns and refunds up to a limit you choose. It recommends products and shares a checkout link.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
- De agent handelt bestellingen en retouren af zonder jouw tussenkomst.
- Getraind op jouw eigen productdata, beleid en veelgestelde vragen.
- Geeft gesprekken automatisch door aan je team, met volledige context.
- Directe koppeling met jouw Shopify-bestellingen en klantgegevens.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Egentify |  Ragently |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Egentify | Ragently |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Egentify and Ragently: common questions
- Is Egentify or Ragently cheaper?
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $39/month for Ragently. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Egentify or Ragently?
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Ragently 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Egentify lists 7 the others don’t mention, such as Agent avatar, Cart recovery, Chat flows, Cross-sell. Ragently lists 2 the others don’t mention, such as Business hours, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Ragently; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Ragently. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.