Egentify vs Kamli: AI chatbot + Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Kamli.
The short answer
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Kamli 5.0 from 1 reviews.
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $19.99/month for Kamli.
- Egentify lists 7 features Kamli’s listing doesn’t mention, including Cart recovery, COD verification, Discounts.
Head to head
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Basic
- · 250K AI tokens included monthly
- · 500 AI chatbot conversations per month
- · Author up to 50 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Professional
- · 1.5M AI tokens included monthly
- · 2K AI chatbot conversations per month
- · Author up to 200 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Enterprise
- · 10K AI chatbot conversations per month
- · 5M AI tokens included monthly
- · Author up to 1k custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEgentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
AI chatbot, live chat solution for Shopify stores. Deliver 24/7 customer support and customer service with AI-powered conversations, FAQ automation, order tracking, helpdesk management, ticket automation, and help center support.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
- 24/7 AI chat assistant trained on your products, FAQs and policies
- Embedded FAQ accordion block for product, collection and home pages
- Live merchant inbox with one-click human handover and chat history
- Replies in your brand voice across 25+ languages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Egentify |  Kamli |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Egentify | Kamli |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Egentify and Kamli: common questions
- Is Egentify or Kamli cheaper?
- Only Egentify lists a free plan. Paid plans start at $39/month for Egentify and $19.99/month for Kamli. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Egentify or Kamli?
- On the Shopify App Store: Egentify 5.0 from 1 reviews and Kamli 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Egentify lists 7 the others don’t mention, such as Cart recovery, COD verification, Discounts, Email chat. Kamli lists 7 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Kamli; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Egentify, Oct 13, 2026 for Kamli. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.