eFAQ: AI Questions & Answers vs HelpOMatic : AI help responder
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for eFAQ, Oct 14, 2026 for HelpOMatic.
The short answer
- Both list a free plan. Paid plans start at $5.99/month for eFAQ and $9/month for HelpOMatic.
- eFAQ lists 6 features HelpOMatic’s listing doesn’t mention, including Accordions, Product page, Rich text editor.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Basic customizations
- · FAQs widget
- · Improve FAQs using AI
- · SEO-optimized FAQ schema
- · Show store FAQs on shop app
- · Up to 1 collection
Starter
- · Access to premium features
- · Create product and thank you FAQs
- · Up to 15 categories per collection
- · Up to 25 collections
- · Up to 50 questions per category
Professional
- · Faster support
- · Tone for improved AI generation
- · Up to 100 collections
- · Up to 100 questions per category
- · Up to 50 categories per collection
Enterprise
- · Maximum priority support
- · Up to 100 categories per collection
- · Up to 100 questions per category
- · Up to 10k collections
Free
- · * 1 question/answer is approx. 3 credits
- · 15 credits / month*
- · Auto-generated FAQ page for your store
- · Auto-reply to customer emails
- · Fast automated set-up
- · Ideal for unlimited-time testing
Small Business
- · * 1 question/answer is approx. 3 credits
- · + Everything in free plan
- · 500 credits / month*
- · Ideal for small to medium live stores
- · Included setup assistance
- · Unlimited custom knowledge (fair usage)
Pro
- · * 1 question/answer is approx. 3 credits
- · + Everything in business plan
- · 1-1 setup help to get you up and running
- · 2000 credits / month*
- · Ideal for serious stores
- · Unlimited custom knowledge (fair usage)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEasily create and manage FAQs with built-in AI, reducing repetitive questions and keeping shoppers informed across products, pages, and checkouts. Personalize your design, instantly update answers, and focus on growing.
Designed for Shopify, HelpOMatic AI does everything you need to automate your customer support with AI that understands your business and is quick to set up. Complete control while automating the heavy lifting of customer support. Get started in minutes - we created HelpOMatic to be a quick, simple and intuitive way to integrate AI with your store.
- AI-powered FAQ creation for products, pages, and checkouts.
- Fully customizable designs with fonts, colors, and layouts.
- Simple editing tools to keep FAQs updated and reduce repetitive questions.
- Intelligent FAQ Page. Real-time question answering, matching your store design
- Support Email Automation. with personalised AI answers to multi-thread emails
- Custom AI Training. Product sync, docs, manuals and FAQs. Ongoing learning.
- Customer insights. Semantic tagging, filter by happiness level and products
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  eFAQ |  HelpOMatic |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | eFAQ | HelpOMatic |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | eFAQ | HelpOMatic |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $5.99/month(ahead) | $9/month |
| Longest free trial | 3 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | eFAQ | HelpOMatic |
|---|---|---|
| Shopify category rank | #47(ahead) | #62 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 25, 2025 | Jun 10, 2026 |
| Languages | 1 | 1 |
| Developer | EXTFOX | Combustion Partners Ltd. |
FAQ
eFAQ and HelpOMatic: common questions
- Is eFAQ or HelpOMatic cheaper?
- Both list a free plan. Paid plans start at $5.99/month for eFAQ and $9/month for HelpOMatic. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- eFAQ lists 6 the others don’t mention, such as Accordions, Product page, Rich text editor, Search bar. HelpOMatic lists 1 the others don’t mention, such as Instant answers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for eFAQ, Oct 14, 2026 for HelpOMatic; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for eFAQ, Oct 14, 2026 for HelpOMatic. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.