Ecombone Warranty Claims vs Proclaim ‑ Warranty Automation
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 18, 2026 for Ecombone Warranty Claims, Oct 13, 2026 for Proclaim.
The short answer
- On the Shopify App Store: Ecombone Warranty Claims 5.0 from 1 reviews and Proclaim 5.0 from 1 reviews.
- Only Ecombone Warranty Claims lists a free plan. Paid plans start at $19/month for Ecombone Warranty Claims and $29/month for Proclaim.
Head to head
Free
- · Branded self service portal
- · Up to 10 claims/month
Basic
- · Branded self service portal
- · Custom branding
- · Email notifications
- · Full analytics
- · Up to 50 claims/month
Plus
- · Branded self service portal
- · Custom branding
- · Email notifications
- · Full analytics
- · Photo gallery by SKU + supplier claims
- · Priority support
Pro
- · AI photo detection
- · Branded self service portal
- · Custom branding
- · Email notifications
- · Full analytics
- · Photo gallery by SKU + supplier claims
Proclaim Hybrid
- · 200 claims included per billing cycle
- · AI vision & policy-aware triage
- · Automated customer status emails
- · Automated draft replacement orders
- · Centralized claims review dashboard
- · Custom-branded self-serve experience
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureStop handling warranty claims over email. Customers look up their order, pick the faulty item, upload photos and instantly see if it's covered under your rules. You resolve each item with a Shopify refund, a $0 replacement order or store credit. The portal, emails and a claim status page speak the customer's language (7 languages).
Manually reviewing defective product claims drains support payroll. Proclaim replaces costly email back-and-forth with a structured, customer-facing storefront warranty experience built to collect defect photos cleanly. Our AI automates policy triaging by evaluating customer evidence against your specific guidelines to issue an immediate AI decision or flag cases for an assisted review.
- Branded customer portal with photo uploads and coverage results
- Per-item resolution with automatic refunds, store credit and replacements
- Rules engine to define warranty coverage by reason, tags, and time
- Claims analytics with charts, top products, and CSV export
- Keep customers updated with automated tracking alerts at every claim stage.
- Automatically triage incoming claims against your exact store policy.
- Instantly approve valid requests or flag suspicious claims for review.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ecombone Warranty Claims |  Proclaim |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ecombone Warranty Claims | Proclaim |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ecombone Warranty Claims | Proclaim |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 14 days | 10 days |
| Plans listed | 4 | 1 |
Listing
| Measure | Ecombone Warranty Claims | Proclaim |
|---|---|---|
| Shopify category rank | #27(ahead) | #29 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 4, 2026 | Jun 9, 2026 |
| Languages | 1 | 1 |
| Developer | Ecombone | Contraband |
FAQ
Ecombone Warranty Claims and Proclaim: common questions
- Is Ecombone Warranty Claims or Proclaim cheaper?
- Only Ecombone Warranty Claims lists a free plan. Paid plans start at $19/month for Ecombone Warranty Claims and $29/month for Proclaim. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ecombone Warranty Claims or Proclaim?
- On the Shopify App Store: Ecombone Warranty Claims 5.0 from 1 reviews and Proclaim 5.0 from 1 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 18, 2026 for Ecombone Warranty Claims, Oct 13, 2026 for Proclaim; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 18, 2026 for Ecombone Warranty Claims, Oct 13, 2026 for Proclaim. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.