ecomwizzard vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only ReplyDesk lists a free plan. Paid plans start at $19/month for ecomwizzard and $39/month for ReplyDesk.
- ecomwizzard lists 6 features ReplyDesk’s listing doesn’t mention, including Chatbot, Contact form, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Core
- · 2 GB media storage
- · 2 team members
- · 200 AI actions / month
- · Free supplier portal, unlimited
- · Orders, products, customers & stock
Starter
- · 1,200 AI actions / month
- · 3 team members · 2 AI agents
- · 5 GB media storage
- · AI agent drafts & answers messages
- · Customer service hub: one inbox
- · Everything in Core
Growth
- · 20 GB media storage
- · 3,500 AI actions · 2,000 shipments/mo
- · 6 team members · 5 AI agents
- · Everything in Starter
- · Finance: true profit, COGS, refunds
- · Fulfillment: supplier routing, shipping
Scale
- · 100 GB media storage
- · 15 rostered staff
- · 15 team members · 10 AI agents
- · 3 ad channels · 200 competitor lookups
- · 6,000 AI actions · 4,000 shipments/mo
- · Everything in Growth
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureecomwizzard connects to your Shopify store and gives you the back office a growing brand needs. Route orders to your suppliers and warehouses, keep stock true across channels, edit products and discounts without leaving the app, answer customers from one inbox, collect payment or reship in a click, and show shoppers an honest delivery promise on the product page.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- Unified AI customer support workspace
- Fulfillment routing across warehouses and suppliers
- Store analytics from orders, products, and customers
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ecomwizzard |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ecomwizzard | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ecomwizzard | ReplyDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $39/month |
| Longest free trial | 90 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | ecomwizzard | ReplyDesk |
|---|---|---|
| Shopify category rank | #162 | #115(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 11, 2026 | Apr 9, 2024 |
| Languages | 1 | 1 |
| Developer | EcomWizzard | ReplyDesk |
FAQ
ecomwizzard and ReplyDesk: common questions
- Is ecomwizzard or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Paid plans start at $19/month for ecomwizzard and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ecomwizzard lists 6 the others don’t mention, such as Chatbot, Contact form, FAQs, Feedback surveys. ReplyDesk lists 3 the others don’t mention, such as Multi-language, Response templates, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.