ecomwizzard vs MX: Helpdesk & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ecomwizzard, Oct 27, 2026 for MX.
The short answer
- ecomwizzard lists 16 features MX’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Core
- · 2 GB media storage
- · 2 team members
- · 200 AI actions / month
- · Free supplier portal, unlimited
- · Orders, products, customers & stock
Starter
- · 1,200 AI actions / month
- · 3 team members · 2 AI agents
- · 5 GB media storage
- · AI agent drafts & answers messages
- · Customer service hub: one inbox
- · Everything in Core
Growth
- · 20 GB media storage
- · 3,500 AI actions · 2,000 shipments/mo
- · 6 team members · 5 AI agents
- · Everything in Starter
- · Finance: true profit, COGS, refunds
- · Fulfillment: supplier routing, shipping
Scale
- · 100 GB media storage
- · 15 rostered staff
- · 15 team members · 10 AI agents
- · 3 ad channels · 200 competitor lookups
- · 6,000 AI actions · 4,000 shipments/mo
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureecomwizzard connects to your Shopify store and gives you the back office a growing brand needs. Route orders to your suppliers and warehouses, keep stock true across channels, edit products and discounts without leaving the app, answer customers from one inbox, collect payment or reship in a click, and show shoppers an honest delivery promise on the product page.
Centralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unified AI customer support workspace
- Fulfillment routing across warehouses and suppliers
- Store analytics from orders, products, and customers
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ecomwizzard |  MX |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ecomwizzard | MX |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 11 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ecomwizzard | MX |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $19/month | No monthly plan listed |
| Longest free trial | 90 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | ecomwizzard | MX |
|---|---|---|
| Shopify category rank | #162 | #75 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | Jun 11, 2026 | Oct 15, 2025 |
| Languages | 1 | 1 |
| Developer | EcomWizzard | Mirasvit Ecommerce Solutions |
FAQ
ecomwizzard and MX: common questions
- What features does each app list that the other doesn’t?
- ecomwizzard lists 16 the others don’t mention, such as AI responses, AI summaries, Analytics, Chatbot. MX lists 1 the others don’t mention, such as Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ecomwizzard, Oct 27, 2026 for MX; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ecomwizzard, Oct 27, 2026 for MX. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.