Ecom Pros Site Chat vs Live Commerce: Visitor Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 20, 2026 for Ecom Pros Site Chat, Nov 2, 2026 for Live Commerce.
The short answer
- Only Live Commerce lists a free plan. Paid plans start at $29/month for Ecom Pros Site Chat and $19/month for Live Commerce.
- Ecom Pros Site Chat lists 1 features Live Commerce’s listing doesn’t mention, including Behavior tracking.
Head to head
Pro
- · Away email with a link back to chat
- · Chat box styled to your brand
- · Close chats and mark unread
- · New-chat email alerts
- · See who is on your store and their page
- · Send product cards in chat
Growth
- · AI reply drafts, 500 per month
- · Chat revenue tracking
- · Custom quotes that become a checkout
- · Everything in Pro
- · Live cart view and cart events
- · Phone and text consent capture
Free
- · Cart value and buying intent
- · Customisable storefront chat widget
- · Incoming customer live chat
- · Up to 5 live visitors
Pro
- · Browser chat notifications
- · Full visitor and shopping context
- · Full visitor history
- · Resolve and reopen conversations
- · Start chats with active shoppers
- · Unlimited live visitors
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBig purchases start with a question. Site Chat puts a chat box on every page in your brand colors and shows your team who is asking: the page they are on, what is in their cart and how far they got toward checkout. Reply from one inbox inside Shopify admin, send a product card in one click, or build a quote with discounts and shipping that opens a Shopify checkout right in the chat.
Live Commerce gives merchants a real-time view of active storefront visitors, including the pages they are viewing, cart value, buying intent, and live chat activity. Merchants can start conversations with shoppers, reply to incoming messages, manage unread chats, resolve conversations, and customise the storefront chat widget to match their brand.
- See each shopper's page, cart and checkout progress while you chat
- Send quotes as Shopify draft orders with a checkout link, right in the chat
- AI reply drafts from your products and policies; nothing sends without you
- Chat box in your brand colors with product-aware greetings, no code
- See live visitors, cart value, page activity, and buying intent in real time
- Start and manage two-way live chat conversations with active shoppers
- Customise chat colour, status, greeting, and availability to match your store
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ecom Pros Site Chat | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ecom Pros Site Chat | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ecom Pros Site Chat | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $19/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 2 |
Listing
| Measure | Ecom Pros Site Chat | |
|---|---|---|
| Shopify category rank | #522 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 9, 2026 | Nov 2, 2026 |
| Languages | 1 | 1 |
| Developer | Ecom Pros | Barter Agencies |
FAQ
Ecom Pros Site Chat and Live Commerce: common questions
- Is Ecom Pros Site Chat or Live Commerce cheaper?
- Only Live Commerce lists a free plan. Paid plans start at $29/month for Ecom Pros Site Chat and $19/month for Live Commerce. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ecom Pros Site Chat lists 1 the others don’t mention, such as Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 20, 2026 for Ecom Pros Site Chat, Nov 2, 2026 for Live Commerce; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 20, 2026 for Ecom Pros Site Chat, Nov 2, 2026 for Live Commerce. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.