Dormant Customer Manager vs MergeGuard ‑ Merge Customers
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Dormant Customer Manager, Nov 2, 2026 for MergeGuard.
The short answer
- Both list a free plan. Paid plans start at $5/month for Dormant Customer Manager and $29/month for MergeGuard.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1. Fetch inactive customers who have not been active for a long time.
- · 2. Admin can manually delete customers from the Shopify store.
PREMIUM
- · 1. All of these features are included for free.
- · 2. Admin can bulk delete customer accounts from the Shopify store.
- · 3. There is a settings op
Free
- · 25 merges, once
- · 5 contact fixes, once
- · Export duplicates and History
- · See every audience count
- · See every duplicate group
Starter
- · 10 list exports a month
- · 150 merges a month
- · 30 contact fixes a month
- · History with a snapshot of each merge
- · Newsletter lists: send once per person
- · Yearly: 1,800 merges at the start
Growth
- · 30 list exports a month
- · 300 merges a month
- · 60 contact fixes a month
- · Klaviyo list sync and profile merging
- · Merge strong matches automatically
- · Newsletter lists: send once per person
Scale
- · 100 contact fixes a month
- · 500 merges a month
- · Automatic fixes for email domain typos
- · Everything in Growth
- · Keep up to 20 lists in sync with Klaviyo
- · Subscribers who may cancel soon
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning an online store means managing not only your products but also your online shopper's list. Over time, your customer database can become cluttered with inactive users, those who just sign up but never complete the purchase or have not engaged with your store for weeks or even months. This Dormant Customer Manager app ideally tackles these users, helping you maintain a clean as well as active shoppers list.
Your VIP just got a win-back discount. Your most loyal buyer looks lapsed. A subscriber got your newsletter twice. Duplicate customer profiles can cause all three. MergeGuard finds duplicate customers by name, email, phone and address and counts each person once. See real VIPs, win back customers who truly stopped and spot subscribers who may cancel. Sync clean lists to Klaviyo and fix email typos.
- Fetch Inactive Customers: Allows to identify long-time inactive users to remove.
- One-Click Removal: All inactive customers & remove them in single click.
- Date-wise Removal: Customise customer cleanup by picking users based on their la
- Identify duplicate customer profiles
- Review detected duplicates before merging
- Merge customer profiles into a single record
- Maintain customer details and order history
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Dormant Customer Manager |  MergeGuard |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Dormant Customer Manager | MergeGuard |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Dormant Customer Manager | MergeGuard |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $29/month |
| Longest free trial | 3 days | 14 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Dormant Customer Manager | MergeGuard |
|---|---|---|
| Shopify category rank | #514 | #393(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 16, 2024 | Jan 13, 2026 |
| Languages | 1 | 1 |
| Developer | Awebstar Technologies Pte Ltd | Caelena Software Labs |
FAQ
Dormant Customer Manager and MergeGuard: common questions
- Is Dormant Customer Manager or MergeGuard cheaper?
- Both list a free plan. Paid plans start at $5/month for Dormant Customer Manager and $29/month for MergeGuard. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Dormant Customer Manager, Nov 2, 2026 for MergeGuard; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Dormant Customer Manager, Nov 2, 2026 for MergeGuard. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.