DigitalGenius vs REP AI: AI Sales & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for DigitalGenius, Nov 9, 2026 for REP AI.
The short answer
- REP AI lists 37 features DigitalGenius’s listing doesn’t mention, including A/B testing, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Pay-as-you-Grow
- · 100 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 1,000 products
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 2,000 products
Standard Plan
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Product recommendations
- · Up to 50K visitors/mo
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI and deep integrations for instant post purchase support, boosting life time value, and pre-purchase product recommendations, increasing conversions. A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
REP AI is one AI agent that sells and supports on your Shopify store. It starts conversations based on shopper behavior, recommends products from your live catalog and edits the cart right in chat. It resolves order status, returns, cancellations and address changes, then hands the rest to Rep Inbox, Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel with the history attached.
- Conversational AI. Let your users have natural conversations with AI Concierge.
- Visual AI. Trained on e-commerce products, detects defects and barcodes.
- Generative AI. Personalized touch, finetuned for ecommerce and your brand tone.
- Deep Integrations. Connected with carriers, ERPs, warehouses to resolve issues.
- Behavioral AI approaches site visitors when they need help = increased CVR
- Conversational AI provides service, sales, & support = more sales & less tickets
- Brand Intelligence: AI learns & expresses your unique brand in-chat = on-brand
- AI Training: Train your AI to make it even more knowledgeable & on-brand
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DigitalGenius | REP AI |
|---|---|---|
| Detected stores | Not published | 473 |
| Net store change, 28 days | 0 | −16 |
| Stores added, 28 days | Not enough data | 16 |
| Big-brand share | Not enough data | 24% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | DigitalGenius | REP AI |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 125 |
| New reviews, 28 days | Not enough data | 7 |
| Reviewers a year or more in | Not enough data | 20% |
Pricing
| Measure | DigitalGenius | REP AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $104/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 1 | 4 |
Listing
| Measure | DigitalGenius | REP AI |
|---|---|---|
| Shopify category rank | Not enough data | #86 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 20, 2024 | Apr 18, 2022 |
| Languages | 1 | 1 |
| Developer | DigitalGenius | Rep AI Technologies Inc. |
FAQ
DigitalGenius and REP AI: common questions
- What features does each app list that the other doesn’t?
- REP AI lists 37 the others don’t mention, such as A/B testing, Agent avatar, AI chatbots, AI recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for DigitalGenius, Nov 9, 2026 for REP AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for DigitalGenius, Nov 9, 2026 for REP AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.