Detective FAQ Chat & Helpdesk vs Ultimate Contact Page
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Detective FAQ Chat & Helpdesk lists a free plan. Paid plans start at $4.99/month for Detective FAQ Chat & Helpdesk and $9.90/month for Ultimate Contact Page.
- Ultimate Contact Page lists 11 features Detective FAQ Chat & Helpdesk’s listing doesn’t mention, including AI generation, AI responses, Auto-reply.
Head to head
FAQ Page, Help Center, Contact Us, Order Tracking, WhatsApp
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 10 FAQ’s
- · 3 Categories
- · 3 Responsive Templates
- · Basic Editor
- · Static FAQ Page
- · Style Customization
Basic Plan
- · 5 Categories
- · 5 Responsive Templates
- · Advanced Editor
- · Collection FAQs
- · FREE +
- · Product FAQs
Pro Plan
- · 8 Responsive Templates
- · BASIC +
- · Order Tracking
- · Unlimited Categories
- · Unlimited Questions
Pro plan
- · AI chat assistant with 24/7 support
- · Automatic page creation on install
- · Contact form on customer page
- · Email-verified secure order tracking
- · Full color and branding customization
- · Mobile-responsive customer page
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureReduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.
Ultimate Contact Page helps merchants reduce support workload by combining FAQs, order tracking, AI chat, and a Shopify contact form into one page. Customers can find answers, track orders with time-based status rules, and contact the store without leaving the page. The AI assistant learns from your FAQs and follows your instructions to provide consistent responses.
- FAQ, Chat, Email, and Order Tracking all in an easy to use widget.
- An FAQ answers any questions shoppers may have quickly and efficiently.
- Add an FAQ to any product or collection to enhance your customers confidence.
- Customisable order status with time-based rules for clear customer updates
- FAQ management with full control over content, order, and visibility
- AI chat assistant trained on your FAQs and instructions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Detective FAQ Chat & Helpdesk |  Ultimate Contact Page |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Detective FAQ Chat & Helpdesk | Ultimate Contact Page |
|---|---|---|
| App Store rating | 4.8 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Detective FAQ Chat & Helpdesk | Ultimate Contact Page |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $4.99/month(ahead) | $9.90/month |
| Longest free trial | 5 days | 3 days |
| Plans listed | 3 | 1 |
Listing
| Measure | Detective FAQ Chat & Helpdesk | Ultimate Contact Page |
|---|---|---|
| Shopify category rank | #54(ahead) | #112 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 14, 2020 | Mar 3, 2026 |
| Languages | 1 | 1 |
| Developer | Trinity River Software | Cambridge International Ecommerce Limited |
FAQ
Detective FAQ Chat & Helpdesk and Ultimate Contact Page: common questions
- Is Detective FAQ Chat & Helpdesk or Ultimate Contact Page cheaper?
- Only Detective FAQ Chat & Helpdesk lists a free plan. Paid plans start at $4.99/month for Detective FAQ Chat & Helpdesk and $9.90/month for Ultimate Contact Page. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Detective FAQ Chat & Helpdesk lists 5 the others don’t mention, such as Collection page, Custom templates, Images, Product page. Ultimate Contact Page lists 11 the others don’t mention, such as AI generation, AI responses, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.