Desk360 vs Tawkster Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $24/month for Desk360 and $9/month for Tawkster Live Chat.
- Tawkster Live Chat lists 13 features Desk360’s listing doesn’t mention, including AI chatbots, Business hours, Chat window.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 1 Product and 1 User
- · Email Integration
- · In-App Message Box
- · Live Chat
- · Quick Answers
- · Tag Management
Business
- · API
- · Basic Plan +
- · Group Management
- · Mobile App
- · Mobile App Store Review
- · More...
Starter
- · 1 user
- · Business hours
- · File attachments
- · Free forever
Team
- · 100-day chat history
- · Custom Forms up to 10
- · Custom fields up to 50
- · Everything from Starter
- · Traffic tracking up to 100 visitors
- · Unlimited users
Enterprise
- · AI Chat
- · Advanced Reporting
- · Custom Forms up to 100
- · Custom fields up to 500
- · Everything from Team
- · Unlimited Chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTawkster combines real-time live chat with AI-powered chatbots so you can connect instantly with shoppers, boost sales, and deliver amazing support. Easily set up and customize it to match your brand. Engage customers with instant answers, product suggestions, and proactive support while tracking carts and past orders.
- Real-time support to customers
- Personalized live chat widget
- 360-degree customer support platform
- Integrates quickly with Shopify
- Smart forms for pre-chat, post-chat, and contact lead capture.
- Set chat availability by business hours and time zones.
- Quick replies that reduce response time and agent effort.
- Customize the chat widget to match your brand's look.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Desk360 |  Tawkster Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Desk360 | Tawkster Live Chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 4 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Desk360 | Tawkster Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $24/month | $9/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 2 | 3 |
Listing
| Measure | Desk360 | Tawkster Live Chat |
|---|---|---|
| Shopify category rank | #690 | #374(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 25, 2021 | Sep 10, 2025 |
| Languages | Not published | 1 |
| Developer | Desk360 | Tawkster |
FAQ
Desk360 and Tawkster Live Chat: common questions
- Is Desk360 or Tawkster Live Chat cheaper?
- Both list a free plan. Paid plans start at $24/month for Desk360 and $9/month for Tawkster Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Tawkster Live Chat lists 13 the others don’t mention, such as AI chatbots, Business hours, Chat window, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.