Desk360 vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Desk360, Nov 8, 2026 for tawk.to Live Chat.
The short answer
- Only Desk360 lists a free plan.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 1 Product and 1 User
- · Email Integration
- · In-App Message Box
- · Live Chat
- · Quick Answers
- · Tag Management
Business
- · API
- · Basic Plan +
- · Group Management
- · Mobile App
- · Mobile App Store Review
- · More...
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- Real-time support to customers
- Personalized live chat widget
- 360-degree customer support platform
- Integrates quickly with Shopify
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Desk360 |  tawk.to Live Chat |
|---|---|---|
| Detected stores | Not published | 4,061 |
| Net store change, 28 days | 0 | −23 |
| Stores added, 28 days | Not enough data | 43 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Desk360 | tawk.to Live Chat |
|---|---|---|
| App Store rating | Not published | 3.6 ★ |
| App Store reviews | Not published | 89 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Desk360 | tawk.to Live Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $24/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 2 | Not published |
Listing
| Measure | Desk360 | tawk.to Live Chat |
|---|---|---|
| Shopify category rank | #690 | #172(ahead) |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | Oct 25, 2021 | Nov 16, 2015 |
| Languages | Not published | 1 |
| Developer | Desk360 | tawk.to |
FAQ
Desk360 and tawk.to Live Chat: common questions
- Is Desk360 or tawk.to Live Chat cheaper?
- Only Desk360 lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Desk360, Nov 8, 2026 for tawk.to Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Desk360, Nov 8, 2026 for tawk.to Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.