Desk360 vs Provide Support Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Desk360 lists a free plan. Paid plans start at $24/month for Desk360 and $24/month for Provide Support Live Chat.
Head to head
Omnichannel customer service and real-time chat support
Live chat and real time customer data for sales and support
Basic
- · 1 Product and 1 User
- · Email Integration
- · In-App Message Box
- · Live Chat
- · Quick Answers
- · Tag Management
Business
- · API
- · Basic Plan +
- · Group Management
- · Mobile App
- · Mobile App Store Review
- · More...
Small Business
- · 1 operator profile
- · All features included
Corporate
- · 3 operator profiles
- · All features included
Enterprise
- · 10 operator profiles
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureProvide Support Live Chat allows you to instantly respond to customers' requests, see their navigation through your store in real time, guide them, and offer assistance proactively. Adding a live chat widget to a web store is an ideal way to increase customers' satisfaction and loyalty, and as a result boost sales.
- Real-time support to customers
- Personalized live chat widget
- 360-degree customer support platform
- Integrates quickly with Shopify
- Always stay connected. Handle requests from any platform - desktop or mobile
- Fit the chat widget in your store design - use corporate logo, colors, and texts
- Send all kinds of files via live chat, share links, push pages
- Monitor customers' navigation in the store and engage them to chat proactively
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Desk360 |  Provide Support Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Desk360 | Provide Support Live Chat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Desk360 | Provide Support Live Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $24/month | $24/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Desk360 | Provide Support Live Chat |
|---|---|---|
| Shopify category rank | #690 | #561(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 25, 2021 | Jun 12, 2020 |
| Languages | Not published | 1 |
| Developer | Desk360 | Provide Support, LLC |
FAQ
Desk360 and Provide Support Live Chat: common questions
- Is Desk360 or Provide Support Live Chat cheaper?
- Only Desk360 lists a free plan. Paid plans start at $24/month for Desk360 and $24/month for Provide Support Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.