DeS AI Commerce Agent vs Steps AI: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for DeS AI Commerce Agent, Nov 8, 2026 for Steps AI.
The short answer
- On the Shopify App Store: DeS AI Commerce Agent 5.0 from 3 reviews and Steps AI 5.0 from 3 reviews.
- Only DeS AI Commerce Agent lists a free plan. Paid plans start at $29.99/month for DeS AI Commerce Agent and $27/month for Steps AI.
- Steps AI lists 17 features DeS AI Commerce Agent’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1,200 Sessions / month
- · AI Agent answers customer questions 24/7
- · Live agent handoff
- · Search products through natural-language
Starter
- · 2,500 Sessions / month
- · AI Agent answers customer questions 24/7
- · Live agent handoff
- · Search products through natural-language
Starter
- · 20+ integrations
- · 500 AI credits/month
- · Cart recovery + store workflows
- · Instagram + WhatsApp automation
- · Leads, tickets + CRM
- · Live Shopify order tracking
Growth
- · + more
- · 100 web crawls/month
- · 100MB knowledge storage
- · 2,000 AI credits/month
- · Everything in Starter
- · Priority support
Scale
- · + more
- · 250 web crawls/month
- · 500MB knowledge storage
- · 7,500 AI credits/month
- · Dedicated account manager
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureGive shoppers instant, accurate answers powered by AI trained on your catalog, FAQs, and policies — with seamless live chat handoff when a human is needed. Your AI assistant helps customers find products, compare options, place orders with guided support, and check order status 24/7. When a conversation needs a real person, your team takes over with the full transcript, cart, and order context preserved.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies.
- 24/7 AI answers for products, shipping, returns, and policies.
- Guided order placement and instant order status.
- Plain‑language product search with smart recommendations.
- Full‑context live agent handoff — transcript, cart, and order details preserved.
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeS AI Commerce Agent |  Steps AI |
|---|---|---|
| Detected stores | Not published | 22 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | India, South Africa |
Reviews
| Measure | DeS AI Commerce Agent | Steps AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3 | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeS AI Commerce Agent | Steps AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29.99/month | $27/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 3 |
Listing
| Measure | DeS AI Commerce Agent | Steps AI |
|---|---|---|
| Shopify category rank | #228 | #133(ahead) |
| Shopify App Charts | #23 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 7, 2026 | Mar 12, 2026 |
| Languages | 1 | 1 |
| Developer | Dynamics eShop Inc | Steps AI |
FAQ
DeS AI Commerce Agent and Steps AI: common questions
- Is DeS AI Commerce Agent or Steps AI cheaper?
- Only DeS AI Commerce Agent lists a free plan. Paid plans start at $29.99/month for DeS AI Commerce Agent and $27/month for Steps AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, DeS AI Commerce Agent or Steps AI?
- On the Shopify App Store: DeS AI Commerce Agent 5.0 from 3 reviews and Steps AI 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Steps AI lists 17 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for DeS AI Commerce Agent, Nov 8, 2026 for Steps AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for DeS AI Commerce Agent, Nov 8, 2026 for Steps AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.