DeS AI Commerce Agent vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: DeS AI Commerce Agent 5.0 from 3 reviews and Merchant AI 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $29.99/month for DeS AI Commerce Agent and $25/month for Merchant AI.
- Merchant AI lists 11 features DeS AI Commerce Agent’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1,200 Sessions / month
- · AI Agent answers customer questions 24/7
- · Live agent handoff
- · Search products through natural-language
Starter
- · 2,500 Sessions / month
- · AI Agent answers customer questions 24/7
- · Live agent handoff
- · Search products through natural-language
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureGive shoppers instant, accurate answers powered by AI trained on your catalog, FAQs, and policies — with seamless live chat handoff when a human is needed. Your AI assistant helps customers find products, compare options, place orders with guided support, and check order status 24/7. When a conversation needs a real person, your team takes over with the full transcript, cart, and order context preserved.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- 24/7 AI answers for products, shipping, returns, and policies.
- Guided order placement and instant order status.
- Plain‑language product search with smart recommendations.
- Full‑context live agent handoff — transcript, cart, and order details preserved.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  DeS AI Commerce Agent |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | DeS AI Commerce Agent | Merchant AI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | DeS AI Commerce Agent | Merchant AI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29.99/month | $25/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 4 |
Listing
| Measure | DeS AI Commerce Agent | Merchant AI |
|---|---|---|
| Shopify category rank | #228(ahead) | #674 |
| Shopify App Charts | #23 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 7, 2026 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | Dynamics eShop Inc | Cross Digital Ltd |
FAQ
DeS AI Commerce Agent and Merchant AI: common questions
- Is DeS AI Commerce Agent or Merchant AI cheaper?
- Both list a free plan. Paid plans start at $29.99/month for DeS AI Commerce Agent and $25/month for Merchant AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, DeS AI Commerce Agent or Merchant AI?
- On the Shopify App Store: DeS AI Commerce Agent 5.0 from 3 reviews and Merchant AI 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- DeS AI Commerce Agent lists 2 the others don’t mention, such as Discounts, Live chat. Merchant AI lists 11 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.